Supervisor: Holiday Inn Club Vacations Cape Canaveral Resort

MasterCorp, Inc.•Cape Canaveral, FL

4d•Onsite

About The Position

MasterCorp, Inc. is seeking a passionate and driven Timeshare Supervisor/Inspector to join their team at Holiday Inn Club Vacations Cape Canaveral Resort. This role is responsible for ensuring high standards of cleanliness and efficiency in timeshare unit preparation, supervising cleaning staff, and upholding the company's mission and values. The ideal candidate will have a passion for cleanliness, strong motivational skills, and a commitment to providing exceptional guest service in the hospitality industry.

Requirements

A high school diploma or equivalent combination of education and work experience.
A passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Willingness to work irregular hours.
Must be able to perform the essential functions of the position satisfactorily.
Must be able to stand, walk, push, pull, move, lift (up to 25 lbs), bend, reach, occasionally ascend/descend, and perform repetitive motions.

Nice To Haves

Travel Requirements: Resort Operations: Rare — approximately 5% on a quarterly basis
Task Force: Frequent — travel is regularly required based on business need

Responsibilities

Consistently meet quality and timeliness standards in the supervision of cleaning personnel.
Ensure the company's mission statement and values are followed by all staff who report to them.
Oversee cleaning personnel and ensure units are cleaned effectively and efficiently.
Develop and maintain a high standard of excellence within staff.
Assign duties to housekeeping personnel.
May be asked to prep rooms for housekeepers during busy/peak periods.
May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
Assist in the training of staff, both existing and new recruits.
Report unit maintenance issues as per company procedure.
Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
Inspect and prepare clean units and report them as vacant and ready.
Inspect units and complete the required amount of report cards per week.
Replace kitchen inventory and supplies as needed.
Assist in maintaining storage closets are clean and organized.
Report lost and found items to Executive Housekeeper.
Ensure a safe working environment at each site and office.
Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
Be prompt with all assignments and appointments.
Utilize supplies and equipment efficiently and effectively.
Perform inventory and linen supplies.
Assist in linen inventories as directed.
Responsible for time efficiency of direct reports.
Assist in solving guest complaints promptly.
Cultivate and develop strong, positive customer relations.
Willing and able to assist resorts guests and owners.
Be knowledgeable of the resort.
Perform other duties and tasks as assigned in conjunction with services contracted with the client.

Benefits

Starting at $16.00 per hour
Refer A Friend Bonus Potential
Immediate hire – Full-time and part-time positions available
Paid Training
Benefits package including: Medical, Vision, Dental, Paid Time Off
Opportunities for growth and career development
Competitive Pay at All Levels.
Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
401(k) Retirement Plan with Company Matching.
Paid Vacation and Sick Time.
Medical, Dental and Vision Benefits.
Company-Paid Life Insurance and Short-Term Disability.
Tuition Reimbursement.