Supervisor: Holiday Inn Club Vacations Cape Canaveral Resort

MasterCorp•Cape Canaveral, FL

3d•Onsite

About The Position

MasterCorp, Inc. is seeking a passionate and driven Timeshare Supervisor/Inspector to join our team in the hospitality industry. As a leader in housekeeping and hospitality services, we offer a dynamic and inclusive workplace that fosters growth and creativity. This role is responsible for ensuring quality and timeliness in the supervision of cleaning personnel, upholding the company's mission and values, and overseeing efficient unit cleaning. We are looking for individuals committed to providing exceptional service and ensuring guests feel safe and cared for during their vacation.

Requirements

A high school diploma or equivalent combination of education and work experience.
A passion for cleanliness.
Demonstrated motivational skills.
Strong work ethic.
Ability to train others.
Desire to help others.
Work irregular hours.
Frequent travel is regularly required based on business need (Task Force).

Nice To Haves

Resort Operations: Rare — approximately 5% on a quarterly basis

Responsibilities

Develop and maintain a high standard of excellence within staff.
Assign duties to housekeeping personnel.
May be asked to prep rooms for housekeepers during busy/peak periods.
May be asked to clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
Assist in the training of staff, both existing and new recruits.
Report unit maintenance issues as per company procedure.
Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
Inspect and prepare clean units and report them as vacant and ready.
Inspect units and complete the required amount of report cards per week.
Replace kitchen inventory and supplies as needed.
Assist in maintaining storage closets are clean and organized.
Report lost and found items to Executive Housekeeper.
Ensure a safe working environment at each site and office.
Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
Personal timeliness, be prompt with all assignments and appointments.
Utilize supplies and equipment efficiently and effectively.
Perform inventory and linen supplies.
Assist in linen inventories as directed.
Responsible for time efficiency of direct reports.
Assist in solving guest complaints promptly.
Cultivate and develop strong, positive customer relations.
Willing and able to assist resorts guests and owners.
Knowledgeable of the resort.
Other duties and tasks as assigned in conjunction with services contracted with the client.