TimeSaver H20 Team Member - Dollywood's Splash Country - Seasonal

All Career•Pigeon Forge, TN

23h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We are seeking a TimeSaver H2O Team Member for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right TimeSaver H2O Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to create a guest experience that allows more family time and less wait time as well as supporting the safe operations of attractions. All to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 14 years of age
Must be able to operate computer POS system and multiple computer software systems
Must successfully pass a pre-employment drug screening and background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guest and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to be subjected to periodic random drug screening as outlined by policy
Able to lift up to 50 lbs.
Ability to properly wear personal protective equipment if/when required
Able to push and/or pull
Able to maintain stamina in all weather conditions: direct sun, rain, wind, high humidity, etc.
Able to bend at the waist and knees for long periods of time
Able to climb steps and tolerate heights and high noise levels
Able to project voice and clearly speak with authority to enforce safety requirements and rules
Ability to take initiative and work independently
Able to perform other functions as assigned by Management

Responsibilities

Provide Park information and initiate friendly and professional interaction with guests in order to Create Memories Worth Repeating™
Verbally communicate and enforce safety policies, procedures, and attraction rules and report violations of standards to appropriate leadership
Follow all centralized measuring guidelines
Promote the value and use of TimeSaver H2O to Guests in regular ride lines or other designated areas of the park
Effectively perform TimeSaver H2O rental sales, POS functions, issue refunds, comps or exchanges per the TimeSaver H2O guidelines, as assigned
Rotate between multiple attractions to manage the TimeSaver H2O queue and validate TimeSaver H2O wristbands
Sign-off as a certified operator on attractions within the TimeSaver H20 system, as assigned
Attend all required training and meetings
Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
React calmly and quickly in stressful/emergency situations providing first aid and CPR, if certified
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Clean and organize the work area daily to present a professional appearance and use free time productively
Management reserves the right to change and/or add to these duties at any time