Hospitality Team Member - Dollywood's Splash Country - Seasonal

All Career•Pigeon Forge, TN

15h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We are seeking a Hospitality Team Member for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand, We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Hospitality Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position provides friendly and efficient guest service while focusing on retreat and canopy guests. All to be done in a manner consistent with the Mission, Values, and Operating Philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 16 years of age
High school diploma or equivalent
Demonstrated computer skills with the ability to learn a POS system
Excellent verbal communication – accurate, consistent, detailed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures (0 to 140 degrees) while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit, stand or walk for long/short periods of time
Able to work in a small, confined area
Able to push and/or pull
Able to learn additional ticketing system functions
Ability to move and react quickly in emergency situations
Able to operate a fire extinguisher
Able to tolerate detergents and chemicals
Able to be flexible to handle frequent changes in priorities
Able to prioritize tasks and complete assignments on time
Able to life 50 lbs.
Must be willing to perform other work functions as assigned

Responsibilities

Escort guests to their Retreat/Canopy and is able to relay park information as well as demonstrate the use of the satellite TV and phone system
Responsible for taking orders, preparing and serving food product, as well as answering guest questions about menu items and pricing.
Able to serve food that complies with expected Dollywood’s Splash Country quality, specifications, quantity, presentation and state health code requirements while adhering to All Health Department regulations
Able to follow all procedures/standards affecting the financial standing such as portion control, suggestive selling, clocking in/out properly, accurately entering guest’s information into Omni system, accurately opening/closing registers, and completion of tasks in a timely and accurate manner
Perform defined accounting procedures for sales including management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
Responsible for stocking and organizing the Booth, Retreats, Canopies, and Kitchen area
Assist in the maintenance and daily cleaning of Retreat and Canopies to include stocking supplies and keeping all work areas organized
Effectively use empowerment to ensure Dollywood’s Splash Country’s Satisfaction Guarantee is implemented
Able to confidently answer guest questions concerning park layout, menu offerings, and merchandise offerings
Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Management reserves the right to change and/or add to these duties at any time