Merchandise Team Member - Dollywood's Splash Country - Seasonal

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We are seeking a Merchandise Team Member for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Merchandise Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position provides excellent customer service to guests and encourages merchandise purchases to enhance The Dollywood Experience. This is to be done in a manner consistent with the values and mission of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Basic math skills
Understand basic calculator and cash register/POS system
Comprehend instructions and retain information
Prior cash handling experience preferred
Prior sales experience preferred
Must be 15 years of age or older
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible and to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to lift up to 50 lbs.
Able to tolerate temperatures of 0 to 140 degrees.
Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
Ability to analyze and remember information and make decisions in order to operate the cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
Ability to use color and depth perception in order to arrange displays and to locate merchandise
Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
Able to perform other duties as assigned

Responsibilities

Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Assists in the training and development of all new hires or hosts new to those locations
Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Ensures all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
Gets along with guests and co-workers while exhibiting a positive and personable disposition
Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
Follows all Merchandise Operational Policies and Procedures effectively
Ensures they are to date on all company and divisional communications through communication boards and binders
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
Protect the privacy and security of guests and coworkers, including PCI compliance