House & Grounds Assistant Team Lead - Dollywood's Splash Country - Seasonal

All Career•Pigeon Forge, TN

1d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. We are seeking a House and Grounds Assistant Team Lead for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right House and Grounds Assistant Team Lead will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The House and Grounds Assistant Team Lead provides guest excellence by maintaining an appealing and clean environment. This is to be done in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. These responsibilities will be carried out in a manner consistent with the mission, values, and operating philosophies and standards od Dollywood Parks & Resorts. The House and Grounds Assistant Team lead may serve at the Dollywood Theme park property during Dollywood Splash Country's off-season. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Must be at least 16 years old
Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred
Must be able to successfully complete a post-employment offer background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Hosts and Guests using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to tolerate a wide range of climate and temperature variations (0 to 140 degrees) in order to work indoors and out, in all seasons and weather conditions to include extreme heat and humidity
Must have manual dexterity necessary to complete all job duties
Able to bend/twist and turn to complete all job functions
Able to push/pull to complete all job functions
Able to work in a small, confined area
Able to tolerate detergents and chemicals (some required 18 years of age or older)
Able to lift up to 50lbs. with assistance
Willing to work in any assigned area(s) and perform other functions as assigned
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Nice To Haves

Work experience that demonstrates successful execution of similar duties and responsibilities in a commercial/industrial environment preferred

Responsibilities

Maintain an aesthetically pleasing, sanitary environment by sweeping, picking up trash in the assigned area and cleaning up spills as necessary. Including both indoors and outdoors on the park, roadways, pedestrian walkways, landscaped and natural settings to include H&G storage areas
Assist the Team Lead in the following areas: Supervise hosts to carry out the goals of providing our guests with the highest quality in product with courteous, friendly, and efficient service in an organized, clean and professional looking environment
Ensure adequate staffing to provide appropriate cleanliness of streets, back areas, offices and all areas in the guests’ view
Ensure House and Grounds operate within budget guidelines. Assist with the development and implementation of budgets as necessary
Perform daily operation including but not limited to: Scheduling, payroll processing, PE’s, key requests, clearance sheets, status changes, expense reports, tracking of safety paperwork, documenting host actions, and coaching hosts to success
Serve as positive standard in the areas of personal appearance, grooming, and conduct
Communicate and work with all members of the Operations Management Team along with other divisions
Interact with guests and solve their needs, supervise and train all hosts, ensuring costume guidelines are met, conduct host evaluations, and assist with disciplinary action as needed
Train hosts in correct standards and complete retraining when necessary
Maintain a high level of attention to detail in your assigned restroom(s)/area per your trained procedures as defined in your Training Plan
Restock and keep track of supplies such as toilet paper, paper towels, soap, cleaning materials, etc. in your assigned area(s)
Empty trash cans located in your assigned area(s), including but not limited to, other areas, assigned or unassigned, in need of additional assistance and/or immediate attention
Keep all rolling carts and trash cans clean including lids and can liners as well as the inside and outside of trash cans
Initiate friendly interaction with the guests
Always maintain confidentiality
Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Management reserves the right to change and/or add to these duties at any time