Tile Showroom Associate

POOLCORP • Nashville, TN

3d • Onsite

About The Position

The Tile Showroom Associate works with customers to find what they want, create solutions and ensure a smooth sales process. On a daily basis our Tile Showroom Associate establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner. They understand the needs of the customers and learn their buying habits and expectations in order to recommend specific products and solutions. They educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction. They provide product demos to qualified customers on request. They accurately perform data entry of sales orders to generate an invoice of products ordered to be picked up or delivered. They secure payment of invoice with proper funds or obtain credit authorization in accordance with company policy. They estimate the date of delivery to the customer, based on knowledge of the vendor’s production and delivery schedules. They make follow-up calls to potential and existing customers to solicit additional business. They handle questions and complaints in a timely and professional manner. They maintain neat, professional product displays, changing displays once monthly. They promote monthly sales specials. Other job related duties as assigned.

Requirements

• High school diploma or GED.
• Strong product knowledge in the swimming pool, landscaping, irrigation, and outdoor living industries preferred.
• Strong counter "presence" and the ability to deal directly with customers for a large portion of the day.
• Strong customer-service attitude.
• Self-motivated and detail-oriented personality.
• Good computer skills including MS Office programs.
• Ability to work in a fast paced environment dealing with inventory, product allocations and customer issues.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction helpful.
• To be 18 years of age or older to apply.

Nice To Haves

• Strong product knowledge in the swimming pool, landscaping, irrigation, and outdoor living industries.
• Familiarity with a related product line such as pool supplies, parts, chemicals or pool construction.

Responsibilities

• Establishes relationships with customers by assisting walk-in and phone customers, representing the company in a professional manner.
• Understands the needs of the customers and learns their buying habits and expectations in order to recommend specific products and solutions.
• Educates customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Provide product demos to qualified customers on request.
• Accurately performs data entry of sales orders to generate an invoice of products ordered to be picked up or delivered.
• Secures payment of invoice with proper funds or obtain credit authorization in accordance with company policy.
• Estimates date of delivery to customer, based on knowledge of vendor’s production and delivery schedules.
• Makes follow-up calls to potential and existing customers to solicit additional business.
• Handles questions and complaints in a timely and professional manner.
• Maintains neat, professional product displays, changing displays once monthly.
• Promotes monthly sales specials.
• Other job related duties as assigned.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
• 401 (k) with generous company match
• 13 days of paid time off (PTO) & 8 Paid Holidays (NOTE: PTO increases with tenure!)
• 100% employer paid Life Insurance and Long-Term Disability Insurance
• Paid Parental Leave
• Fully Funded Tuition Education Programs
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance
• Employee Stock Purchase Plan
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED