Tile Department Manager

Floor & Decor•Cortlandt Manor, NY

1d•$19 - $37•Onsite

About The Position

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development. This role involves driving sales, merchandising, administrative tasks, and supervising store associates to ensure brand and operating standards are met or exceeded. The manager will also assist in handling HR and loss prevention issues, and ensure store operations run effectively.

Requirements

Three to five years retail management experience.
Proven ability to direct operations.
Ability to perform in a high volume, highly complex location.
Ability to demonstrate initiative and be a self-starter.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal and analytical skills.
Ability to exercise independent discretion and judgment in managing a fast-paced environment adapting to change with a sense of urgency.
Demonstrated ability to increase the company’s overall market share.
Must possess excellent customer service skills.
Must work well under pressure.

Responsibilities

Achieve sales budgets and provide an exceptional shopping experience.
Drive, teach and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services).
Engage customers and ensure store associates provide quality customer service.
Strategically merchandise and utilize company guidelines for merchandising practices.
Ensure store presentation standards are achieved and maintained.
Guarantee safety and security of customers and employees.
Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service.
Conduct weekly competitive shops.
Communicate pricing and/or inventory issues to the senior team.
Analyze and work all business reports (P&L, CPR, BAT, STPOA, STPRC) to optimize merchandising, in-stock, and pricing.
Utilize computer and point of sale systems for inventory management, cycle counts, and P&L management.
Ensure brand standards and operating standards meet or exceed expectations.
Interface with corporate headquarters employees.
Ensure maximum scheduling coverage during peak traffic periods.
Review and assess the performance of associates.
Train, develop, supervise and define workload of store associates.
Monitor associate retention and career development, and communicate improvement efforts to Chief Executive Merchant.
Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
Ensure compliance to scheduling, hiring, payroll and business planning processes.
Monitor, maintain and follow company policies.
Perform additional managerial duties as necessary.
Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues.
Available to open and/or close the store effectively.