Assistant Department Manager (Tile)

Floor & Decor•Tinley Park, IL

3d•$17 - $26•Onsite

About The Position

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information. The Assistant Department Manager acts and works in a manner that is consistent with the company’s core values. They demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures and the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing. They provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service, complete all product specialist certification courses, and demonstrate a thorough understanding of merchandise and installation. The role ensures the overall merchandising, pricing, and organization of the department, communicates standard operating procedure direction and changes to all associates in a timely manner, and completes the Industrial Truck (forklift) proficiency testing and certification. The Assistant Department Manager communicates inventory needs to management, directs and assists the processing of merchandise to the showroom floor, validates all product placement and pricing within the department, greets every customer in a helpful and courteous manner, assists customers with product questions and selections, processes customers at check-out using the point of sale (POS) system, processes customer refunds and exchanges according to established guidelines, presents ‘how-to’ classes to customers, and follows established cash, check and charge card acceptance procedures. They also answer the telephone according to accepted guidelines, stock and tag merchandise displays as required, and create price tags and merchandise signs.

Requirements

High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
Excellent communication skills (verbal & written)
Ability to multi-task and work in a fast-paced environment

Responsibilities

Training and developing Product Sales Specialists.
Ensuring customers have a positive shopping experience through exceptional customer service and product information.
Acting and working in a manner consistent with company core values.
Demonstrating thorough understanding and compliance with safe lifting practices and standard operating procedures.
Driving and teaching the company philosophy around the basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
Providing direction to product sales specialists for customer service.
Completing product specialist certification courses.
Demonstrating thorough understanding of merchandise and installation.
Ensuring overall merchandising, pricing, and organization of the department.
Communicating standard operating procedure direction and changes to associates.
Completing Industrial Truck (forklift) proficiency testing and certification.
Communicating inventory needs to management.
Directing and assisting with processing merchandise to the showroom floor.
Validating product placement and pricing within the department.
Greeting customers and assisting with product questions and selections.
Processing customers at check-out using the POS system.
Processing customer refunds and exchanges.
Presenting ‘how-to’ classes to customers.
Following cash, check, and charge card acceptance procedures.
Answering the telephone.
Stocking and tagging merchandise displays.
Creating price tags and merchandise signs.