TikTok Shop Live Operator

Pattern • Los Angeles, CA

2d • Hybrid

About The Position

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We need a TikTok Shop Live Operator to support the technical execution and production of TikTok Shop livestreams for leading global brands. This role is responsible for ensuring livestreams run smoothly from setup through completion, supporting hosts and producers, managing live selling tools, and monitoring performance in real time. This is an ideal opportunity for someone who enjoys live production, thrives in fast-paced environments, and has a passion for social commerce. This is a full-time role and will work a hybrid schedule based in Los Angeles.

Requirements

• 1 year of experience in ecommerce, livestream operations, digital marketing, social commerce, or marketplace operations; familiarity with TikTok Shop, TikTok LIVE, or similar platforms preferred.
• Strong technical aptitude with the ability to quickly learn livestream production tools, equipment, and software (OBS, audio/video/lighting setups, streaming tools); experience with studio operations is a plus.
• Excellent problem-solving skills with the ability to stay calm under pressure, make quick decisions, and resolve issues during live broadcasts.
• Strong organizational, project management, and communication skills, with a detail-oriented focus on execution accuracy.
• Experience with promotional planning, merchandising, or online sales optimization; knowledge of TikTok trends, audience behavior, and platform features preferred.
• Proficiency in Excel, Google Sheets, or reporting dashboards; comfortable working with performance data and making real-time adjustments.
• Professional-level fluency in spoken and written English; flexible schedule availability including evenings and weekends.

Nice To Haves

• Bachelor's degree in Marketing, Ecommerce, Communications, Business, or a related field preferred.
• experience with studio operations is a plus.
• knowledge of TikTok trends, audience behavior, and platform features preferred.

Responsibilities

• Set up, test, and operate livestream equipment, software, and TikTok Shop tools, ensuring all technical, product, inventory, pricing, and discount elements are accurate and ready before going live.
• Manage livestream flow in real time — product pinning, promotion timing, script cues, event pacing, offers, bundles, and audience engagement tools.
• Monitor performance metrics (viewers, engagement, CTR, conversion, sales) and make real-time adjustments to maximize results.
• Coordinate with hosts, creators, producers, brand teams, and moderators to execute run-of-show plans and ensure smooth broadcasts.
• Troubleshoot technical and operational issues live, escalating when needed and minimizing disruptions.
• Track post-livestream results and provide insights and recommendations to improve future performance.
• Stay current on TikTok Shop trends, platform updates, and best practices; collaborate cross-functionally with ecommerce, marketing, creative, and customer support teams.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level