TikTok Shop Account Manager

Spotlight Media

3d•$80,000 - $108,000•Hybrid

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. They emphasize custom-built strategies for TikTok Shop, aiming to drive growth on the platform. The company culture is described as high-performing, entrepreneurial, and ambitious, offering individuals trust, resources, and the opportunity to redefine possibilities for leading brands. They are building a team of high-agency individuals who thrive on ownership, autonomy, and speed, providing a platform for ambitious people to build leverage, take on responsibility, and grow quickly. The Role Overview describes the position as the "execution engine" for TikTok Shop accounts, working directly under a Senior Account Manager. The role involves translating strategy into action, managing projects, maintaining shop health, and ensuring high-quality execution. It's a learn-by-doing position for individuals seeking rapid growth, starting with execution and operations, and expanding into growth initiatives, client leadership, and strategy with a clear path to Senior Account Manager within 6-12 months for strong performers.

Requirements

1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
Strong project management skills: task tracking, timelines, stakeholder coordination.
Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
Excellent written and verbal communication with a strong service mindset.
Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
Strong bonus: experience with TikTok Shop, Seller Center, or marketplace operations.
You have a strong familiarity with beauty and cosmetic brands.
You’re a strategic thinker who wants to learn through hands-on execution.
You have high agency and enjoy taking ownership without needing constant direction.
You’re a checklist sniper who loves moving complex projects from “idea” to “done.”
You write crisp, client-ready updates and can turn metrics into simple stories with clear actions.
You’re TikTok-native and curious about how TikTok Shop mechanics drive conversion.
You get energy from organizing chaos—briefs, timelines, QA, and follow-through are your happy place.
You have a builder mindset: you document, templatize, and leave systems better than you found them.
You actively seek feedback and want to grow into a Senior AM quickly.

Nice To Haves

Shadow your Senior AM on strategy development, escalations, negotiations, and QBR storytelling.
Gradually take point on client calls, scope changes, and mini-initiatives (e.g., a seasonal promo or creator activation).
Expand from execution → ownership → strategy as you consistently hit scorecard targets.
Clear, merit-based path to Senior Account Manager, with increasing responsibility, influence, and compensation as your scope grows.

Responsibilities

Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs.
Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps.
Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline.
Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups.
Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams.
Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars.
Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts (GMV, CTR, CVR, AOV, refunds).
Coordinate with Ops and Logistics on fulfillment readiness and customer experience status.
Maintain source-of-truth documentation in Notion: trackers, risk logs, promo calendars, and asset libraries.
Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.