Tier III O&M (NE III) (Government)
About The Position
AT&T Global Public Sector is seeking a Tier III O&M Network Engineer to support various wide area networks (WANs) and local area networks (LANs) for a government customer. This role involves providing routing expertise for an enterprise-level infrastructure across multiple classifications and acting as a subject matter expert in routing technologies from multiple vendors. The position requires a minimum of 5 days per week in the office at the government customer site in Chantilly, Virginia, with no relocation offered. The role includes on-call duties on a rotational basis after hours.
Requirements
- 16 years of experience (combination of work history and education: Doctorate and 8 years, Master’s and 10 years, Bachelor’s and 12 years, Associate’s and 14 years, or HS diploma and 16 years).
- Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
- Experience configuring and troubleshooting Juniper and Cisco routers and switches.
- Experience with protocols such as OSPF, BGP, VPN’s, VRF’s, MPLS.
- Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT), and security technologies.
- Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
- Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation.
- Working knowledge of Service Now or similar IT Service Management (ITSM) products.
- Superior verbal and written communication skills.
- Intermediate-level knowledge of MS Office products (Word, Excel, PowerPoint, and Visio).
- Required Clearance: TS/SCI with polygraph.
Nice To Haves
- Experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications.
Responsibilities
- Provide Tier III Operations and Maintenance (O&M) for Juniper and Cisco routers, including extensive troubleshooting at layer 2 and layer 3, and implementation of routing changes.
- Troubleshoot network issues related to connectivity, latency, and asymmetric routing.
- Implement routing and troubleshoot issues related to OSPF, BGP, MPLS, VRF’s, and VPN’s.
- Support technical exchange meetings to resolve issues with other ISPs and application owners.
- Support problem management to conduct root cause analysis of recurring issues.
- Provide day-to-day O&M support for incident management events and outages.
- Collaborate with IT staff on projects and initiatives.
- Work with corresponding technical support teams to resolve network traffic concerns.
- Utilize monitoring tools and log collectors for in-depth analysis of traffic anomalies and issues.
- Be on call after hours on a rotational basis.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond state and local law
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident, hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
