Tier III O&M (NE III) (Government)
About The Position
AT&T Global Public Sector is seeking a Tier III O&M Network Engineer to support the customer’s various wide area networks (WANs) and local area networks (LANs). This position will provide routing to an enterprise-level infrastructure across multiple classifications and act as subject matter experts in routing technologies across multiple vendors. The role requires office presence a minimum of 5 days per week at the government customer site in Springfield, VA. The engineer will be responsible for Tier III Operations and Maintenance (O&M) of Juniper and Cisco routers, including extensive troubleshooting at the layer 2 and layer 3 level and implementation of routing changes. This includes troubleshooting network issues related to connectivity, latency, and asymmetric routing, as well as implementation of routing and troubleshooting issues related to OSPF, BGP, MPLS, VRF’s, and VPN’s. The position also involves supporting technical exchange meetings, problem management for root cause analysis, day-to-day O&M support for incident management, collaboration with IT staff on projects, and working with technical support teams to resolve network traffic concerns. The engineer will utilize monitoring tools and log collectors for in-depth analysis of traffic anomalies and issues. The candidate will also be on call after hours on a rotational basis.
Requirements
- Candidate must have 16 years of experience that can be a combination of work history and education (Doctorate and 8 years, master’s and 10 years, bachelor’s and 12 years, associates and 14 years or HS diploma and 16 years).
- Must be compliant with DoD 8140 Information Assurance Technical (IAT) Level 2.
- Experience with configuring and troubleshooting Juniper and Cisco routers and switches.
- Experience with protocols such as OSPF, BGP, VPN’s, VRF’s, MPLS.
- Understanding of routing, switching, Internet Protocol (IP) subnet, Network Address Translation (NAT) and security technologies.
- Demonstrated ability to engineer and modify rulesets to allow connectivity for new customer requirements.
- Demonstrated ability to read, understand, and develop schematic diagrams, technical manuals, and documentation.
- Working knowledge of Service Now or similar IT Service Management (ITSM) products.
- Superior verbal and written communication skills.
- Intermediate-level knowledge of MS Office products (Word, Excel, PowerPoint, and Visio).
- Required Clearance: TS SCI with polygraph.
Nice To Haves
- Experience with Palo Alto, Cisco Adaptive Security Appliance (ASA), and Forcepoint firewall equipment and applications.
Responsibilities
- Provide Tier III O&M of Juniper and Cisco routers.
- Perform extensive troubleshooting at the layer 2 and layer 3 level.
- Implement routing changes.
- Troubleshoot network issues related to connectivity, latency, and asymmetric routing.
- Implement routing and troubleshoot issues related to OSPF, BGP, MPLS, VRF’s, and VPN’s.
- Support technical exchange meetings to help resolve other ISP and application owner issues.
- Support problem management to conduct root cause analysis of recurring issues.
- Provide day-to-day Operations and Maintenance (O&M) support for incident management events and outages.
- Collaborate with IT staff on projects and initiatives.
- Work with corresponding technical support teams as required to resolve network traffic concerns.
- Utilize monitoring tools and log collectors to provide in-depth analysis of traffic anomalies and issues.
- Be on call after hours on a rotational basis.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
