Tier II Low-Voltage Technician

GardaWorld•Richmond, VA

6d•Onsite

About The Position

ECAM, a GardaWorld company, is seeking a Tier II Low-Voltage Technician based in Richmond, Virginia. The technician designs, installs, services, tests, and maintains Mobile Surveillance Units (MSUs), CCTV, alarm systems, and related equipment. The role ensures MSUs and customer sites are operational, clean, and accurately documented, and includes regular preventative maintenance, project coordination, site surveys, reporting, inventory management, and client communication. The position is full-time, with a Monday through Friday schedule from 8:30 a.m. to 5:00 p.m. It pays $27–$33 per hour and may offer overtime. The technician must be able to drive and travel up to 75% of the time within the assigned territory. The work involves physical activity, use of tools and equipment, and working at heights. A state security license may be required depending on location.

Requirements

Authorized to work in the United States.
Able to pass an extensive screening process, including required background check and drug screening.
High school diploma or equivalent.
Valid driver’s license and ability to meet company driving requirements.
At least one year of hands-on experience with CCTV or alarm system installation.
Technical knowledge of CCTV, access control, and low-voltage electronics.
Basic understanding of electricity and job-site safety practices.
Familiarity with Microsoft Office and Internet Explorer, and ability to learn new software quickly.
Ability to drive and travel up to 75% of the time within the assigned territory.
Ability to lift up to 50 pounds, remain alert for long periods, and handle tools and equipment with dexterity.
Comfort working at heights and in physically active roles.

Nice To Haves

Vocational or technical training.
Working knowledge of wire types, wire sizing, and common electrical standards.
Comfort using manual and electric hand tools while following safety practices.
Good understanding of LAN systems used in integrated security setups.
Ability to write basic reports, logs, and routine correspondence.
Strong communication, problem-solving, and follow-up skills.
Ability to manage multiple tasks with minimal supervision.
Self-motivated and reliable team player who can also work independently.
Valid state security license, if required for the location.

Responsibilities

Ensure Mobile Surveillance Units (MSUs) and commercial sites under maintenance agreements are operational, clean, and accurately documented.
Perform weekly preventative maintenance.
Collaborate with operations teams to support timely, on-budget project completion.
Conduct site surveys in support of subcontractors, installers, project coordinators, engineering managers, and sales personnel.
Provide consistent communication and updates to branch staff.
Prepare and submit detailed daily activity reports.
Stay current on mobile surveillance systems and related technologies.
Manage and update MSU and job-site inventory records.
Build and maintain strong, professional client relationships.
Keep Account Executives and branch personnel informed of issues or developments at customer sites.
Safely transport MSUs to, from, and between customer locations.
Review video footage when requested by operations or clients and notify operations of all review requests.