Tier II Engineer

On Call Computer Solutions, LLC•Virginia Beach, VA

5d•$50,000 - $60,000•Onsite

About The Position

On Call Computer Solutions, LLC is seeking a motivated Tier II IT Support Engineer to join its Virginia Beach team. The role supports business clients across multiple environments by resolving escalated technical issues, administering Microsoft technologies, deploying cybersecurity solutions, and assisting with client onboarding and infrastructure projects. The engineer works with experienced engineers, cybersecurity professionals, and cloud architects and may gain exposure to Microsoft 365 GCC High, Azure Virtual Desktop, and cybersecurity compliance frameworks. Google Workspace and EHR systems experience are noted as a plus. The position includes workstation and application troubleshooting, Microsoft 365 and cloud administration, networking and infrastructure support, cybersecurity and managed services, client deployments, and direct client communication. The engineer documents work in the company’s professional services automation platform, coordinates with internal teams and vendors, and refers appropriate client recommendations to Sales. Occasional client-site visits and participation in an after-hours on-call rotation are required. The posting lists compensation as a base salary of $55,000–$60,000 annually in the opening details and $50,000–$60,000 in the compensation section. It also describes variable, non-guaranteed commission opportunities and target total annual compensation of $65,000–$70,000 or more.

Requirements

At least 3 years of professional IT support experience; preferably including 1–2 years in a Tier II or Managed Service Provider environment.
Strong Windows 10/11 troubleshooting and workstation administration skills.
Experience administering Microsoft 365, Exchange Online, Entra ID, and user licensing.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewall fundamentals.
Familiarity with Windows Server, Active Directory, Group Policy, and file-sharing permissions.
Experience using remote monitoring and management (RMM) tools and IT ticketing systems.
Ability to independently troubleshoot and resolve routine Tier II technical issues.
Strong organizational skills and attention to technical documentation.
Excellent written and verbal communication skills.
Ability to manage multiple client requests and prioritize competing technical issues.
Valid driver’s license and reliable transportation for occasional client site visits.
Willingness to participate in an after-hours on-call rotation.

Nice To Haves

Previous experience working for a Managed Service Provider (MSP).
Google Workspace experience.
EHI systems experience and knowledge of best practices for avoiding PHI.
Experience with Microsoft 365 GCC High or regulated government contractor environments.
Familiarity with CMMC, DFARS, or NIST SP 800-171.
Experience configuring next-generation firewalls, VPNs, and network security policies.
Knowledge of Microsoft Intune, Autopilot, and endpoint deployment.
Experience with application allowlisting, managed EDR, SIEM, and identity threat detection.
Experience supporting backup and disaster recovery solutions.
Basic WordPress administration experience.
Experience supporting multiple clients across different technical environments.
Preferred certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Administrator Expert (MS-102), or Microsoft Certified: Azure Fundamentals (AZ-900). Certifications are preferred but not required.

Responsibilities

Diagnose and resolve Windows 10/11 workstation, laptop, application, peripheral, software, operating-system, performance, and user-profile issues.
Perform workstation imaging, Windows upgrades, system rebuilds, and hardware replacements, and provide remote and onsite technical support.
Troubleshoot printers, scanners, network copiers, and scan-to-email functionality.
Administer Microsoft 365, Exchange Online, SharePoint, OneDrive, and Microsoft Teams, including accounts, shared mailboxes, permissions, licensing, and multifactor authentication.
Troubleshoot Microsoft Entra ID authentication, account access, and synchronization issues; support Microsoft Intune enrollment and endpoint management.
Assist with Microsoft 365 GCC High environments and Azure Virtual Desktop under senior engineering guidance, and coordinate licensing changes and provisioning with internal teams.
Troubleshoot networks, internet connectivity, DNS, DHCP, VPNs, wireless infrastructure, firewalls, switches, access points, IP phones, and network-connected devices.
Coordinate with internet service providers and telecommunications vendors; troubleshoot Windows Server, Active Directory, Group Policy, Remote Desktop Services, and file-sharing issues.
Monitor backup alerts, assist with restoration requests, and coordinate with backup vendors.
Deploy and maintain endpoint protection, managed detection and response, security monitoring, application allowlisting, endpoint privilege management, and security policies.
Troubleshoot email security, identity protection, MFA, and endpoint encryption; review routine security alerts and escalate potential incidents to the Security team.
Deploy standardized cybersecurity solutions and assist with client environments subject to CMMC and NIST SP 800-171 requirements.
Assist with new-client onboarding; install and configure remote monitoring and management agents, security applications, and endpoint protection tools.
Deploy new and replacement workstations, including software installation, user configuration, and connectivity testing.
Support infrastructure upgrades, firewall installations, and client technology transitions; follow deployment procedures and escalate complex issues when appropriate.
Perform basic client website content updates and troubleshooting, primarily within WordPress.
Communicate with clients by phone, email, and remote support sessions; provide timely updates on troubleshooting, scheduled work, and resolution.
Maintain accurate ticket documentation and document troubleshooting steps, technical configurations, and completed work.
Collaborate with engineering, cybersecurity, and account management teams, and identify client improvement opportunities for referral to Sales.
Participate in an after-hours on-call rotation and travel to client sites occasionally as needed.

Benefits

Employer-sponsored health insurance with 50% of employee-only premiums paid by the company.
Company-paid $50,000 life insurance policy.
Employer-paid short-term and long-term disability insurance.
Optional dental, vision, supplemental life, and additional insurance coverage.
SIMPLE IRA retirement plan with a 3% employer match after meeting eligibility requirements.
128 hours of annual paid time off for eligible full-time employees, with additional PTO based on tenure.
Professional development and certification opportunities.
Opportunities for advancement into senior engineering, cloud infrastructure, and cybersecurity positions.
Collaborative team environment with access to experienced technical professionals.
Eligibility to participate in the company-wide Sales Commission Program; commissions are variable, not guaranteed, and subject to the company’s agreement and schedule.