Tier II Engineer

On Call Computer Solutions•Virginia Beach, VA

3d•Onsite

About The Position

On Call Computer Solutions, LLC is hiring a Tier II IT Support Engineer for its Virginia Beach, Virginia team. The company is a managed IT services and cybersecurity provider supporting businesses in regulated environments, including the Defense Industrial Base. The engineer will provide remote and onsite support to business clients, resolve escalated technical requests, administer Microsoft environments, deploy cybersecurity solutions, and assist with client onboarding and infrastructure projects. The role offers exposure to Microsoft technologies, GCC High environments, cloud infrastructure, and cybersecurity compliance frameworks, with opportunities for professional development and advancement.

Requirements

At least 3 years of professional IT support experience, preferably including 1–2 years in a Tier II or Managed Service Provider environment.
Strong Windows 10/11 troubleshooting and workstation administration skills.
Experience administering Microsoft 365, Exchange Online, Entra ID, and user licensing.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, wireless networking, and firewall fundamentals.
Familiarity with Windows Server, Active Directory, Group Policy, and file-sharing permissions.
Experience using remote monitoring and management tools and IT ticketing systems.
Ability to independently troubleshoot and resolve routine Tier II technical issues.
Strong organizational skills and attention to technical documentation.
Excellent written and verbal communication skills.
Ability to manage multiple client requests and prioritize competing technical issues.
Valid driver's license and reliable transportation for occasional client site visits.
Willingness to participate in an after-hours on-call rotation.

Nice To Haves

Previous experience working for a Managed Service Provider.
Google Workspace experience.
EHR systems experience and knowledge of best practices for avoiding PHI exposure.
Experience with Microsoft 365 GCC High or regulated government contractor environments.
Familiarity with CMMC, DFARS, or NIST SP 800-171.
Experience configuring next-generation firewalls, VPNs, and network security policies.
Knowledge of Microsoft Intune, Autopilot, and endpoint deployment.
Experience with application allowlisting, managed EDR, SIEM, and identity threat detection.
Experience supporting backup and disaster recovery solutions.
Basic WordPress administration experience.
Experience supporting multiple clients across different technical environments.
Preferred certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Endpoint Administrator Associate (MD-102), Microsoft 365 Certified: Administrator Expert (MS-102), or Microsoft Certified: Azure Fundamentals (AZ-900). Certifications are preferred but not required; relevant hands-on experience and demonstrated technical ability are also considered.

Responsibilities

Diagnose and resolve Windows 10/11 workstation, laptop, application, peripheral, performance, operating system, and user profile issues.
Perform workstation imaging, Windows upgrades, system rebuilds, and hardware replacements.
Provide remote and onsite technical support to business clients.
Troubleshoot printers, scanners, network copiers, and scan-to-email functionality.
Administer Microsoft 365, Exchange Online, SharePoint, OneDrive, and Microsoft Teams, including accounts, shared mailboxes, permissions, licensing, and multifactor authentication.
Troubleshoot Microsoft Entra ID authentication, account access, and synchronization issues; support Intune device enrollment and endpoint management.
Assist with Microsoft 365 GCC High environments and Azure Virtual Desktop under senior engineering guidance, and coordinate licensing and provisioning changes.
Troubleshoot business networks, internet connectivity, DNS, DHCP, VPNs, wireless infrastructure, firewalls, switches, wireless access points, IP phones, and other network-connected devices.
Coordinate with internet service providers and telecommunications vendors.
Troubleshoot Windows Server, Active Directory, Group Policy, Remote Desktop Services, and file-sharing issues.
Monitor backup alerts, assist with restoration requests, and coordinate with backup vendors.
Deploy and maintain endpoint protection, managed detection and response, security monitoring, application allowlisting, endpoint privilege management, and security policies.
Troubleshoot email security, identity protection, MFA, and endpoint encryption; review routine security alerts and escalate potential incidents to the Security team.
Deploy and configure standardized cybersecurity solutions and assist with client environments subject to CMMC and NIST SP 800-171 requirements.
Assist with onboarding clients into managed IT services platforms; install and configure RMM agents, security applications, and endpoint protection tools.
Deploy new and replacement workstations, including software installation, user configuration, and connectivity testing.
Support infrastructure upgrades, firewall installations, and client technology transitions, following deployment procedures and escalating complex issues when appropriate.
Perform basic client website content updates and troubleshooting, primarily in WordPress.
Communicate with clients by phone, email, and remote support sessions, and provide timely updates on troubleshooting, scheduled work, and issue resolution.
Maintain accurate ticket documentation and document troubleshooting steps, technical configurations, and completed work.
Collaborate with engineering, cybersecurity, and account management teams; identify potential client environment improvements and refer recommendations to Sales.
Participate in an after-hours on-call rotation and travel to client sites occasionally.

Benefits

Employer-sponsored health insurance; the company pays 50% of employee-only premiums.
Company-paid $50,000 life insurance policy.
Employer-paid short-term and long-term disability insurance.
Optional dental, vision, supplemental life, and additional insurance coverage.
SIMPLE IRA retirement plan with a 3% employer match after meeting eligibility requirements.
128 hours of annual paid time off for eligible full-time employees, with additional PTO based on tenure.
Professional development and certification opportunities.
Opportunities for advancement into senior engineering, cloud infrastructure, and cybersecurity positions.
Collaborative team environment with access to experienced technical professionals.
Company-wide sales commission program offering potential additional compensation for qualifying business opportunities; commission earnings are variable and not guaranteed.