Tier I Technical Support Specialist

VivaQuant, Inc. • Arden Hills, MN

1d • $26 - $28 • Onsite

About The Position

Turn your troubleshooting skills into better outcomes for clinics and patients. As a Tier I Technical Support Specialist, you’ll be the front-line partner helping healthcare teams resolve issues quickly and confidently. You’ll join our Customer Service team as the first technical point of contact for clinics and patients. You’ll help shape how customers experience our technology and will play an important indirect role in revenue growth by strengthening relationships and supporting device utilization.

Requirements

• Enjoy solving problems and explaining technical concepts in plain language.
• Are comfortable managing a mix of phone, email, and case work with clear documentation.
• Can balance empathy with action—listening carefully while moving issues toward resolution.

Nice To Haves

• Experience in technical support, healthcare customer service, or a similar environment is a plus, but we’re open to strong communicators with a troubleshooting mindset.

Responsibilities

• Answer inbound calls and emails about device use, portal workflows, and monitoring processes.
• Troubleshoot issues, capture clear case details, and resolve or escalate with strong judgment.
• Partner with field teams and Tier II specialists to keep clinics running smoothly and patients supported.

Benefits

• Impact: you’ll be the voice that turns complex issues into clear solutions for clinics and patients.
• Growth: Tier I is a front-line role with clear paths into advanced technical support (Tier II) and other areas.
• Collaboration: you’ll work closely with Sales, Clinical Specialists, and Tier II to support real-world care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed