Tier 2 Technical Support

TEKsystems • Milton, GA

2d • $28 - $30 • Onsite

About The Position

The ideal candidate will have a strong customer-focused mindset and a proven track record in help desk or service desk roles. This position requires excellent in person customer service skills and the ability to handle a high volume of requests efficiently.

Requirements

• servicenow
• Troubleshooting
• Technical support
• Desktop
• Windows 10
• Hardware troubleshooting
• Active directory
• Windows
• Assets
• Hardware
• Office 365
• Help desk support
• Help desk
• mac os x
• Microsoft office
• Intermediate Level experience

Nice To Haves

• Apple/Mac Troubleshooting Experience

Responsibilities

• Assist with computer configuration, onboarding, and system set up for all new employees across the organization
• Provision hardware for any newly hired employees across the office
• Provide second-level technical support to internal users, ensuring a high first-level resolution rate (over 90%).
• Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management.
• Support both Windows and Mac systems.
• Utilize ServiceNow for incident and request management as the company transitions to this platform.
• Maintain a customer-focused approach, ensuring timely and effective communication with users.
• Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed