Tier 3 MSP Systems Engineer
MSP Hire•San Diego, CA
•Onsite
About The Position
myCREcloud is seeking an experienced Tier 3 MSP Systems Engineer to handle complex technical escalations, infrastructure projects, and advanced troubleshooting across multiple client environments. The engineer will serve as a senior technical resource for other engineers, independently diagnose complex issues, implement lasting solutions, and help improve the reliability and performance of client systems. This is a full-time, in-office position in San Diego, California, with an annual salary of $110,000–$130,000 USD.
Requirements
- At least 5 years of progressive IT experience, including at least 3 years working for an MSP.
- Proven experience handling Tier 3 escalations across multiple client environments.
- Advanced knowledge of Microsoft 365, Entra ID, Active Directory, Windows Server, and Azure or hybrid infrastructure.
- Strong experience with virtualization technologies, including VMware, Hyper-V, or Proxmox.
- Solid networking expertise, including TCP/IP, DNS, DHCP, VLANs, VPNs, SD-WAN, routing, switching, and firewalls.
- Experience with Remote Desktop Services, backup, and disaster recovery solutions.
- Familiarity with MSP tools, including RMM, PSA or ticketing, and documentation platforms.
- Strong independent troubleshooting, problem-solving, and client communication skills.
Responsibilities
- Serve as the Tier 3 escalation point for complex infrastructure, networking, cloud, and Microsoft 365 issues.
- Diagnose recurring problems, perform root cause analysis, and implement long-term solutions.
- Administer and troubleshoot Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, and Azure environments.
- Manage Windows Server, Active Directory, Group Policy, Remote Desktop Services, and virtualization platforms.
- Troubleshoot complex networking issues involving firewalls, switches, routing, VLANs, VPNs, and SD-WAN.
- Lead infrastructure upgrades, Microsoft 365 migrations, and cloud projects.
- Implement and maintain security controls, including Conditional Access, MFA, and endpoint protection.
- Support backup, disaster recovery, and business continuity solutions.
- Mentor junior engineers, maintain technical documentation, and contribute to operational improvements.
- Communicate technical issues and solutions clearly to clients and internal teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
