Tier 2 Remote Operations Support (Overnights)

Columbia Technology Partners • Annapolis Junction, MD

5d • Remote

About The Position

Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting users across network, desktop, and systems environments. In this role, you'll take on more complex troubleshooting efforts, serve as a key escalation point, and help ensure users stay fully operational. You'll work hands-on with both hardware and software while leveraging remote tools to support a global user base in an overnight operations environment.

Requirements

• IAT Level 1 certification required (CompTIA A+ or Network+)
• HS Diploma or GED with 20+ years of relevant experience OR Bachelor's degree with 15+ years of relevant experience
• Strong hands-on experience with hardware troubleshooting and support
• Experience using Remote Assistance and Remote Desktop tools
• Demonstrated ability to troubleshoot and resolve complex technical issues independently
• Comfortable working overnight shift in a fast-paced support environment
• U.S. Citizenship is required for all applicants.
• All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.
• Employment is contingent upon successful completion of a security background investigation and polygraph.
• DOD 8570 IAT Level 1 certification
• This position requires an active Security Clearance with appropriate Polygraph.

Responsibilities

• Provide Tier 2 technical support for network, desktop, and systems hardware/software
• Troubleshoot and resolve complex user issues, ensuring full resolution and follow-up
• Use Remote Desktop and other remote access tools to support users across multiple locations
• Apply diagnostic techniques to identify root causes and implement effective solutions
• Support help desk operations by investigating and resolving issues within cloud and endpoint environments
• Provide guidance and mentorship to less-experienced team members

Benefits

• Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.
• Vision + Dental: Both free to you + paid in full by CTP.
• Retirement: 401k - 6% company contribution
• PTO + Leave: Offering customizable leave plans to meet your needs.
• Jury Duty, Bereavement + Military Leave provided.
• Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.
• Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.
• Profit Sharing Bonus: End of year cash gets added to your bottom-line.
• Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level