Tier 2 Remote Operations Support (Evenings)

Columbia Technology Partners • Annapolis Junction, MD

5d • Remote

About The Position

Columbia Technology Partners is seeking a Tier 2 System Administrator to join our Remote Operations team supporting end users across network, desktop, and systems environments. In this role, you'll be a go-to problem solver-helping users troubleshoot issues, restore functionality, and stay productive. You'll work hands-on with both hardware and software, leveraging remote tools to support a distributed user base while collaborating with a supportive team. Shift: Wednesday - Sunday, 2:00 PM - 10:00 PM

Requirements

• IAT Level 1 certification required (CompTIA A+ or Network+)
• HS Diploma or GED with 15+ years of relevant experience OR Bachelor's degree with 10+ years of relevant experience
• Experience troubleshooting hardware and supporting end-user devices
• Hands-on experience with Remote Assistance and Remote Desktop tools
• Strong problem-solving skills and ability to work independently in a shift-based support environment
• U.S. Citizenship is required for all applicants.
• All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.
• Employment is contingent upon successful completion of a security background investigation and polygraph.
• DOD 8570 IAT Level 1 certification
• This position requires an active Security Clearance with appropriate Polygraph.

Responsibilities

• Provide Tier 2 technical support for hardware, software, and system-related issues
• Troubleshoot, diagnose, and resolve problems from initial report through full resolution
• Deliver remote support using tools such as Remote Desktop and other remote access solutions
• Investigate and resolve help desk tickets supporting cloud and endpoint environments
• Apply structured diagnostic techniques to identify root causes and implement fixes
• Offer guidance and support to junior team members when needed

Benefits

• Medical: CTP offers 3 superior plans, bringing our employees both in-network and out-of-network options.
• Vision + Dental: Both free to you + paid in full by CTP.
• Retirement: 401k - 6% company contribution
• PTO + Leave: A work life balance is extremely important to our team here at CTP, which is why our paid time off plans are so lucrative. Offering customizable leave plans to meet your needs is just one of our many perks!
• Jury Duty, Bereavement + Military Leave provided.
• Career Growth: Up to $10,000 provided for approved career-related learning, training, education, and/or tuition.
• Life and AD&D Insurance/Short-Term & Long-Term Disability: More peace of mind, at zero cost to you.
• Profit Sharing Bonus: End of year cash gets added to your bottom-line.
• Referral Bonus Program: Our tiered program provides an incentive with each stage of the hiring process your referral passes. Our bonuses range from $7,000-$20,000, if your referral joins the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree