Tier 2 Operation Support (CVT - 011)

SageCor Solutions • Annapolis Junction, MD

11d

About The Position

SageCor Solutions is hiring a Tier 2 Operation Support professional to provide Tier 2 help desk support. The role manages, supports, and maintains a reliable site environment to help ensure the stability and security of multiple systems and platforms operated in that environment. Active TS/SCI with Polygraph is required. The position involves shift work, including rotating round-the-clock shifts, nights, weekends, and holidays.

Requirements

• Active TS/SCI with Polygraph required.
• At least 2 years of experience in IT operations, system administration, or SRE.
• Experience performing second-level troubleshooting for system, application, or network issues.
• Experience using enterprise monitoring and incident management platforms such as ServiceNow, JIRA, or EMS.
• Experience with Linux or Windows system administration.
• Experience escalating and coordinating with Tier 3 teams for complex problem resolution.
• Ability to analyze logs, correlate events, and validate system-level issues.
• Ability to work rotating round-the-clock shifts, including nights, weekends, and holidays.
• High school diploma or GED.
• Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC certification within 6 months of the start date.

Nice To Haves

• Experience supporting on-call, after-hours, or recall-based operations models.
• Experience with scripting, automation tools, or troubleshooting frameworks.
• Experience analyzing dashboards, mission applications, system metrics, or infrastructure health tools.
• Ability to collaborate with cross-functional engineering and mission teams in a high-tempo environment.
• Excellent written and verbal communication skills to communicate effectively with technical and non-technical staff.
• Associate’s degree in IT, Cyber, or Engineering; a bachelor's degree in IT, Cyber, or Engineering is a plus.
• An industry cloud foundational certification such as AWS Cloud Practitioner, CompTIA Cloud+, or MS Azure Fundamentals.
• Security+ CE, SSCP, CCNA-Security, or GSEC certification.
• Security+, Network+, or Linux+ certification.

Responsibilities

• Provide Tier 2 help desk support.
• Manage, support, and maintain a reliable site environment to ensure the stability and security of multiple systems and platforms.
• Perform second-level troubleshooting for system, application, or network issues.
• Use enterprise monitoring and incident management platforms.
• Escalate and coordinate complex problem resolution with Tier 3 teams.
• Analyze logs, correlate events, and validate system-level issues.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED