Tier 2 Network Engineer, End User Support

Magna5 MS • Gilbert, AZ

5d

About The Position

Magna5 is seeking a Tier 2 Network Engineer to join its managed services support team and take ownership of advanced network troubleshooting across a diverse client base. The role involves resolving complex technical issues, making sound decisions in real time, and contributing to customer support and internal engineering improvements. The position is for someone located near Gilbert, Arizona, and includes participation in an on-call rotation to support client needs outside standard hours when required.

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery, and other advanced services to mid-market and enterprise customers nationwide. It serves customers in sectors including education, healthcare, government, financial services, and manufacturing. The company provides managed IT services, security, and network connectivity, and describes its environment as exciting and collaborative, with growth potential.

Requirements

• At least 3 years of experience administering or supporting networking technologies.
• Associate or bachelor's degree in information technology, or equivalent relevant experience.
• Strong troubleshooting ability across core networking technologies and client environments.
• Comfort making independent decisions and moving issues toward resolution without excessive oversight.
• Ability to manage multiple priorities and shift quickly based on ticket severity and customer impact.
• Clear written communication for documentation and customer-facing updates.
• Working knowledge of routing, switching, firewall behavior, VPNs, and network availability concepts.
• Ability to collaborate effectively while contributing as a strong individual technical resource.
• Must be very knowledgeable in Palo Alto.

Nice To Haves

• Experience with NAT/PAT, VPN, EIGRP, OSPF, BGP, MPLS/VPLS, Radius, LDAP, 802.1x, Spanning Tree, Port Channels, SD-WAN, QoS, and traffic shaping.
• MSP or professional services experience.
• Relevant networking certifications, such as CCNA, NSE4, PCNSA, or Azure/AWS networking certifications.

Responsibilities

• Respond to customer support requests through tickets, phone, and email, resolving advanced networking issues with urgency and sound judgment.
• Troubleshoot and support switches, routers, firewalls, VPNs, and related network infrastructure across client environments.
• Diagnose recurring issues, identify root causes, and implement practical solutions to reduce repeat incidents.
• Document resolutions clearly and contribute knowledge base articles to strengthen team-wide support capabilities.
• Collaborate with other engineers on escalations, internal projects, and network design initiatives.
• Track time, activity, and communication accurately across internal systems.
• Participate in certification training and maintain relevant technical credentials.
• Join an on-call rotation and support client needs outside standard hours when required.

Benefits

• Extensive paid time off, including paid holidays and float holidays.
• Medical, dental, and vision benefits plans described as highly competitive and flexible.
• 401(k) with generous employer match.
• Life and disability insurance plans.
• Full reimbursement for approved professional certification and career-enriching opportunities.
• Monthly mobile phone plan and internet service stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree