Tier 2 MSP Support Technician / Systems Administrator
About The Position
A well-regarded Managed Services Provider in Ashburn, VA is hiring a Tier 2 Support Technician / Systems Administrator to support a private-sector client base. This is an in-office role with a company that has built a strong reputation for taking care of its clients and giving technical people room to grow. This role is ideal for a well-rounded MSP technician who enjoys solving problems, working directly with end users and clients, and supporting a wide range of Microsoft, cloud, network and infrastructure environments. You will handle escalated support issues, assist with project work and help maintain reliable IT environments for small and mid-sized businesses.
Requirements
- 3+ years of hands-on IT support experience, preferably in an MSP environment
- Strong troubleshooting skills across Windows, Microsoft 365, Active Directory and basic networking
- Experience supporting multiple client environments is strongly preferred
- Comfortable working with business users, executives and internal technical teams
- Familiarity with firewalls, VPNs, switches, wireless, backups and endpoint security tools
- Ability to manage tickets, prioritize issues and communicate clearly
- Strong documentation habits
- Professional attitude and a client-focused approach
- MSP experience necessary
Nice To Haves
- Certifications such as CompTIA Network+, Security+, Microsoft, Cisco or similar are a plus but not required
Responsibilities
- Provide Tier 2 support for desktops, laptops, servers, networks, cloud services and business applications
- Troubleshoot Microsoft 365, Windows Server, Active Directory, Azure, Exchange, Teams and related Microsoft technologies
- Support user onboarding, account administration, permissions, email issues and endpoint troubleshooting
- Assist with network troubleshooting including firewalls, switches, wireless, VPNs and internet connectivity
- Work tickets through a PSA system and document work clearly
- Escalate complex issues when needed while owning the client communication process
- Support client projects including migrations, upgrades, deployments and system improvements
- Work with end users in a professional, patient and clear manner
- Help maintain standards, documentation and best practices across client environments
Benefits
- The company offers a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
