Tier 2 IT/AV Support (Secret Cleared)

The Building People • Columbia, SC

1d • Onsite

About The Position

The Building People, LLC, has a position open for a full-time Tier 2 IT/AV Support in Columbia, SC. The Contractor shall provide Tier II IT Help Desk support to HQ, HQ staff, and field staff. Technical Support: The Contractor shall diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person and provide a monthly summary, incident tickets per Service Level Agreement (SLA). The Contractor shall manage approximately 20 service tickets per month. Initial response shall occur within 30 minutes during duty hours. Routine Tier II issues shall be resolved within four (4) business hours. Complex issues requiring escalation shall be forwarded within one (1) business day.

Requirements

• Possess a Secret clearance
• Possess Security+ certification
• At least 3 years of help desk experience
• Currently favorable, or eligible for a National Agency Check with Inquiry (NACI) clearance, in accordance with AR 380-67.
• Valid Driver’s License.

Nice To Haves

• EEP, CEM, or Tridium N4 certifications

Responsibilities

• Diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person.
• Provide a monthly summary of incident tickets per Service Level Agreement (SLA).
• Manage approximately 20 service tickets per month.
• Provide initial response within 30 minutes during duty hours.
• Resolve routine Tier II issues within four (4) business hours.
• Forward complex issues requiring escalation within one (1) business day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed