Tier 2 IT/AV Support (Secret Cleared)
The Building People•Columbia, SC
•Onsite
About The Position
The Building People, LLC, has a position open for a full-time Tier 2 IT/AV Support in Columbia, SC. The Contractor shall provide Tier II IT Help Desk support to HQ, HQ staff, and field staff.
Requirements
- Secret Cleared
Responsibilities
- Diagnose and resolve hardware, software, and network issues via phone, email, chat, or in person.
- Provide a monthly summary of incident tickets per Service Level Agreement (SLA).
- Manage approximately 20 service tickets per month.
- Provide initial response within 30 minutes during duty hours.
- Resolve routine Tier II issues within four (4) business hours.
- Forward complex issues requiring escalation within one (1) business day.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
