Tier 2 - Help Desk

STEM Solutions • Richmond, VA

1d

About The Position

Tier 2 - Help Desk Responsibilities: Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. Ability to efficiently manage and prioritize a workload of assigned tickets. Ability to communicate effectively with peers and leadership in a team-focused environment. Ability to seamlessly transition from daily operations to project actions and vice-versa. Ability to received and accurately follow guidance and SOP's provided by contract and government leadership. Ability to adapt to new situations and policies in the ever-developing technical world. Ability to operate a wide variety of system components to include hardware, software and mass storage technology. Ability to operate, under supervision, communications-computer systems and install, implement and maintain and tune operating systems, disk and take management systems, and computer operations automation software. Requires local travel using personal vehicle, company van, cart or other motorized vehicle.

Requirements

• One (1) year of relevant experience.
• Active Secret clearance with IT-II sensitivity.
• One of the following active IAT II or III certifications: Security+ CE CASP+ CE CCNA Security CySA+ GICSP GSEC SSCP CCNP Security CISA CISSP (or Associate) GCED GCIH DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1
• Valid state driver's license
• Personal vehicle
• Proof of insurance

Responsibilities

• Assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting.
• Efficiently manage and prioritize a workload of assigned tickets.
• Communicate effectively with peers and leadership in a team-focused environment.
• Seamlessly transition from daily operations to project actions and vice-versa.
• Receive and accurately follow guidance and SOP's provided by contract and government leadership.
• Adapt to new situations and policies in the ever-developing technical world.
• Operate a wide variety of system components to include hardware, software and mass storage technology.
• Operate, under supervision, communications-computer systems and install, implement and maintain and tune operating systems, disk and take management systems, and computer operations automation software.
• Local travel using personal vehicle, company van, cart or other motorized vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed