Tier 2 Help Desk Analyst

SAIC • Ashburn, VA

3h • Onsite

About The Position

SAIC is currently seeking a motivated, career and customer-oriented Help Desk Analyst (Senior) to join our team to begin an exciting and challenging career in Ashburn, VA. The organization is a fast-paced, changing environment supporting dozens of systems serving thousands of users at numerous government agencies. Superior customer service and verbal skills are required. This position requires ability to work independently as well as within groups. Accuracy and close attention to detail, timeliness, and professionalism in all areas of the support activity is imperative.

Requirements

• Superior customer service and verbal skills
• Ability to work independently as well as within groups
• Accuracy and close attention to detail
• Timeliness and professionalism

Responsibilities

• Work as tier 2 support with advanced knowledge to respond to incoming client and customer requests and tickets (identify, research, and resolve technical support issues)
• Act as a direct interface to business users for IT support issues
• Create user accounts, grant and revoke system access, lock and unlock accounts
• Troubleshoot and escalate (as needed) application issues, isolating and diagnosing common incidents.
• Guide and support system users.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed