Tier 2 Help Desk Support Engineer

Koniag Government Services • Washington, DC

5d • Hybrid

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, alt schedule onsite in downtown Washington, DC a minimum of three (3) days per week – 80 hours per 2-week period. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. We are looking for a highly qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington, DC.

Requirements

• US Citizenship is required and pass Criminal Background Check
• Must possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
• Possess a minimum of 2 years of experience administering Windows 10/Windows 11
• Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments
• Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures
• Ability to analyze and assess customers’ service request and provide prompt technical solutions
• Knowledge and experience in utilizing trouble-ticketing software, ServiceNow, for opening/closing tickets
• Ability to contact and effectively communicate with customers by telephone, Email, Teams, or in person
• Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms
• Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations
• Demonstrated proficiency with operating systems, business applications, and computer hardware platforms
• Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees
• Experience and ability to manage enterprise printing, and printer servers
• Ability to lift up to 50 lbs.
• Must possess a valid driver’s license.

Responsibilities

• Serve as an escalation point for Tier 1 Help desk
• Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments
• Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures
• Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products
• Provide desktop, laptop, and tablet computer technical support to agency users
• Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations
• Prepare computer equipment for reuse, refresh, or dispose property as approved by agency personnel.
• Be a part of a shift team schedule with shifts falling between, 0600 - 1800 Hours
• Be willing to provide surge support as needed
• Travel between client sites as needed

Benefits

• health, dental and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed