Tier 2 Help Desk Support Engineer

Koniag Government Services, LLC • Washington, DC

17h • Hybrid

About The Position

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, DC. This is a hybrid opportunity, alt schedule onsite in downtown Washington, DC a minimum of three (3) days per week – 80 hours per 2-week period. We are looking for a highly qualified, experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington, DC.

Requirements

• US Citizenship is required and pass Criminal Background Check
• Must possess an industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), or equivalent within 45 days of start
• Possess a minimum of 2 years of experience administering Windows 10/Windows 11
• Experience in installing desktops, portable computers, peripherals, and software products for local area network, wide area network and standalone environments
• Ability to detect, diagnose, and resolve desktop and portable computer software and hardware failures
• Ability to analyze and assess customers’ service request and provide prompt technical solutions
• Knowledge and experience in utilizing trouble-ticketing software, ServiceNow, for opening/closing tickets
• Ability to contact and effectively communicate with customers by telephone, Email, Teams, or in person
• Experience in performing software and hardware upgrades and installations involving multiple computers configured for desktop, portable, and mobile platforms
• Ability to coordinate the disassembly and reinstallation of automation equipment in support of office relocations
• Demonstrated proficiency with operating systems, business applications, and computer hardware platforms
• Must be able to effectively communicate both verbally and in writing to customers, peers, technical staff and Government employees
• Ability to lift up to 50 lbs.
• Must possess a valid driver’s license.

Responsibilities

• Serve as an escalation point for Tier 1 Help desk
• Install desktop, laptop, and tablet computers, peripherals, and software products for networked and stand-alone environments
• Troubleshoot, diagnose, and resolve desktop, laptop, and tablet computer software and hardware failures
• Provide information, guidance, and instruction on the use of desktop, laptop, and tablet computer hardware and software products
• Provide desktop, laptop, and tablet computer technical support to agency users
• Implement, maintain, test, and administer standardized desktop, laptop, and tablet computer hardware, software, and network configurations
• Prepare computer equipment for reuse, refresh, or dispose property as approved by agency personnel.
• Be a part of a shift team schedule with shifts falling between, 0600 - 1800 Hours
• Be willing to provide surge support as needed
• Travel between client sites as needed
• Manage enterprise printing, and printer servers

Benefits

• health, dental and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed