Tier 2 Backup & Disaster Recovery Engineer

Lightedge • Dallas, TX

1d

About The Position

LightEdge Solutions is developing IT solutions that will propel businesses forward, utilizing a combination of shared and private/dedicated platforms to streamline operations, improve reliability, and reduce costs. The company is seeking a Tier 2 Backup & Disaster Recovery Engineer to support its growing managed services platform. This role is critical for troubleshooting, triaging, and supporting enterprise backup technologies for clients. The ideal candidate should possess hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents calmly and effectively in fast-paced situations while maintaining strong attention to detail. With over 20 years in business, LightEdge offers a full stack of best-in-class IT services, including premier colocation across seven purpose-built data centers, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and top global security and compliance measures. Their owned and operated facilities, integrated DR solutions, and premium compliant cloud choices form a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3. LightEdge may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses, but final hiring decisions are ultimately made by humans.

Requirements

• Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
• Proficiency with Veeam or Commvault backup systems
• Working knowledge of AWS and/or Microsoft Azure backup services
• Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
• Experience working within defined support workflows and documentation standards
• Strong written and verbal communication skills with a customer-focused mindset
• Ability to remain composed and effective in high-pressure situations

Nice To Haves

• Advanced experience with Veeam, Commvault, AWS, and Azure backup environments
• Zerto experience or Zerto Certified Professional (ZCP) certification
• Experience supporting BaaS offerings in a service provider or MSP environment
• Strong understanding of Windows Server, VMware, networking, and storage fundamentals
• Familiarity with ITIL or similar operational frameworks
• Process-driven mindset with the flexibility to adapt during critical incidents
• Strong attention to detail and commitment to accurate documentation

Responsibilities

• Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
• Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
• Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
• Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
• Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
• Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
• Collaborate with internal teams to improve platform performance and overall customer experience
• Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees