Tier 2 Backup & Disaster Recovery Engineer

Lightedge • St. Louis, MO

1d

About The Position

LightEdge Solutions is developing IT solutions to propel businesses forward, utilizing shared and private/dedicated platforms to streamline operations, improve reliability, and reduce costs. The company seeks a Tier 2 Backup & Disaster Recovery Engineer to support its growing managed services platform. This role is crucial for troubleshooting, triaging, and supporting enterprise backup technologies for clients. The ideal candidate should have hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and the ability to manage customer incidents effectively in fast-paced situations while maintaining strong attention to detail. LightEdge has over 20 years in business, offering a full stack of best-in-class IT services including premier colocation across seven data centers, private Infrastructure as a Service (IaaS), cloud platforms, and global security and compliance measures. Their solutions form a true Hybrid Cloud Solution Center, and LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.

Requirements

• Minimum 2 years of experience in a technical support or Tier 2 systems/backup engineering role
• Proficiency with Veeam or Commvault backup systems
• Working knowledge of AWS and/or Microsoft Azure backup services
• Strong troubleshooting skills with the ability to manage multiple priorities in a structured, SLA-driven environment
• Experience working within defined support workflows and documentation standards
• Strong written and verbal communication skills with a customer-focused mindset
• Ability to remain composed and effective in high-pressure situations

Nice To Haves

• Advanced experience with Veeam, Commvault, AWS, and Azure backup environments
• Zerto experience or Zerto Certified Professional (ZCP) certification
• Experience supporting BaaS offerings in a service provider or MSP environment
• Strong understanding of Windows Server, VMware, networking, and storage fundamentals
• Familiarity with ITIL or similar operational frameworks
• Process-driven mindset with the flexibility to adapt during critical incidents
• Strong attention to detail and commitment to accurate documentation

Responsibilities

• Own support tickets from intake to resolution, adhering to defined SLAs and escalation guidelines while ensuring clear communication and follow-through with customers
• Troubleshoot backup job failures, configuration issues, and restore requests with a methodical and detail-oriented approach
• Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms
• Actively monitor system alerts and backup job statuses, responding quickly and effectively under pressure
• Follow established escalation paths to Platform Owners or SMEs, ensuring smooth collaboration and handoffs
• Document all technical steps, findings, and resolutions thoroughly in the internal ticketing system
• Collaborate with internal teams to improve platform performance and overall customer experience
• Contribute to the team knowledge base by identifying repeat issues and gaps in documentation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees