Tier 2 Network Engineer

Magna5 MS•Bristol, PA

About The Position

Magna5 is looking for an experienced network engineer to bolster our managed services support team. As a Network Engineer, you will work as part of a larger engineering team solving problems for our customer base. As part of the Tier 2 engineering team, you will help set an example for lower Tiers in knowledge, experience, and leadership. Network Engineer responsibilities include, but are not limited to, the following: Respond to customer support requests through incident tickets, phone calls, and email Interact with clients using professionalism and promptness Work to solve problems through collaboration with team members Maintain quality customer service skills in all forms of communication Document resolutions and build knowledge base articles Proactive approach to incidents to decrease reoccurring issues Troubleshoot advanced problems with a high-level overview of client environments Engage in continued certification training to improve their skillset Opportunities to participate in internal projects and designs Willingness to certify and maintain relevant certifications for vendor partnership levels Willingness to participate in an on-call rotation Track time, activity, and communication through Magna5’s suite of applications

Requirements

Must be eligible to work in the United States.
Must live within driving distance to Bristol, PA
Minimum of 3 years’ experience administering/supporting networking technologies
An associate or bachelor’s degree in Information Technology or relevant work experience
Enjoy working in a team environment and support multiple customer issues at a time
Ability to prioritize workload base on severity of requests
Possess a strong curiosity and enjoy learning new technology. This position will provide exposure to a wide variety of networking technologies
An ideal candidate will enjoy troubleshooting and thinking outside the box
Possess an excellent work ethic and set an example for others
Experience with designing and implementing a network topology consisting of but not limited to:
Strong fundamental knowledge and experience with switches and routers
Strong understanding of firewall functions such as NAT/PAT and VPN
Experience with EIGRP/OSPF/BGP, MPLS/VPLS is a plus
Understanding and working knowledge of Radius/LDAP/802.1x
Knowledge of Spanning-Tree and Port-Channels
Experience with any High Availability concepts: HSRP/VRRP, A/A and A/P.
An understanding of SD-WAN, QoS and Traffic Shaping
The ability to design detailed network drawings
Relevant networking certification or the willingness to obtain a credential is strongly preferred.
This position is primarily business hours (Monday-Friday 8am – 5pm EST) with occasional after-hours work for incident troubleshooting or project work.
All engineers are part of an on-call rotation and may be escalated issues off hours.

Nice To Haves

MSP or Professional service experience are bonus points
The following certifications are examples of an engineer who may hold this position.
Cisco Certified Network Professional (CCNA)
Fortinet Network Security4 (NSE4)
Palo Alto Networks Certified Network Security Associate (PCNSA)
Azure or AWS Networking Certifications

Responsibilities

Respond to customer support requests through incident tickets, phone calls, and email
Interact with clients using professionalism and promptness
Work to solve problems through collaboration with team members
Maintain quality customer service skills in all forms of communication
Document resolutions and build knowledge base articles
Proactive approach to incidents to decrease reoccurring issues
Troubleshoot advanced problems with a high-level overview of client environments
Engage in continued certification training to improve their skillset
Opportunities to participate in internal projects and designs
Willingness to certify and maintain relevant certifications for vendor partnership levels
Willingness to participate in an on-call rotation
Track time, activity, and communication through Magna5’s suite of applications

Benefits

Extensive paid time off including paid holidays and float holidays
Highly competitive and flexible medical, dental, and vision benefits plans to suit your needs
401(k) with generous employer match
Tailored Life and Disability insurance plans
Full reimbursement for approved professional certification and career enriching opportunities
Monthly mobile phone plan and internet service stipend

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