Tier 1 Technical Support Agent

Resolv.Global

1d•$6•Remote

About The Position

Join a Growing Technical Support Team We are seeking detail-oriented, reliable, and technically minded Tier 1 Technical Support Agents to join a growing remote support team serving customers across North America. This is an excellent opportunity for individuals who enjoy troubleshooting, solving problems, and helping customers navigate technical issues while delivering a professional support experience. Success in this role requires strong communication skills, a structured approach to problem-solving, and the ability to accurately document customer interactions while following established processes and procedures. If you have a stable work history, enjoy working in a fast-paced support environment, and take pride in delivering accurate and consistent work, we would love to hear from you.

Requirements

A dedicated, professional workspace free from distractions
Reliable high-speed, wired internet connection
Ability to work independently without direct supervision
Consistent availability during scheduled working hours
Windows 11 PC (Mac devices are not supported)
Minimum 16 GB RAM
Dual monitor setup
Webcam
Fibre internet connection with a wired Ethernet connection
Backup power solution
Microsoft Teams and Office 365
Previous experience in technical support, help desk, customer support, or a related role
Strong troubleshooting and problem-solving abilities
Excellent English written and verbal communication skills
Strong attention to detail and documentation accuracy
Ability to follow established procedures and workflows
Strong organizational and time management skills
Reliable attendance and dependability
Ability to work independently in a remote environment
Stable employment history with demonstrated commitment to previous roles
Comfortable learning new systems and technologies
Previous remote work experience
Located in Mexico

Nice To Haves

Highly reliable and dependable
Comfortable troubleshooting technical issues
Detail-oriented and process-driven
Strong communicators
Fast and accurate when documenting information
Able to remain calm and professional while resolving customer concerns
Committed to delivering consistent, high-quality support

Responsibilities

Serve as the first point of contact for customer technical support inquiries
Troubleshoot and resolve basic technical issues using established processes and documentation
Gather information and accurately diagnose customer concerns
Document customer interactions thoroughly and accurately within company systems
Escalate complex issues to higher-level support teams when appropriate
Follow troubleshooting workflows and support procedures consistently
Communicate clearly and professionally with customers across multiple channels
Navigate multiple systems and applications simultaneously
Maintain productivity, quality, and service standards
Contribute to a positive customer experience while ensuring accurate issue resolution