Client Support Tier 1

Fiserv • Coral Springs, FL

2d • Onsite

About The Position

We are Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. As a Client Support Specialist, you will provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. We service our clients through a balanced focus on first call resolution and recognizing platform solutions to help our clients grow their business. We interface with our clients through phone calls, email and on-line chat services.

Requirements

• Experience with Call Center Policies and Procedures.
• High School Diploma or equivalent
• Previous contact center/customer service experience

Responsibilities

• Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution
• Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting
• Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions.
• Support merchants on all aspects of POS/PC equipment
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
• Train merchants on back-office tools as applicable
• Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED