Client Support Tier 1

Fiserv • Coral Springs, FL

3d • Onsite

About The Position

We are seeking a Client Support Tier 1 specialist to provide support for Merchant Services clients who utilize our services to provide credit card and payment solutions to their customers. The role focuses on first call resolution and identifying platform solutions to help clients grow their business. Communication will be through phone calls, email, and online chat services.

Requirements

• Experience with Call Center Policies and Procedures.
• High School Diploma or equivalent
• Previous contact center/customer service experience

Responsibilities

• Act as a point of contact for all day-to-day related merchant inquiries and own all client resolution.
• Navigate through various Merchant Services subsystems, including North, South, proprietary and TSYS platform applications in an effort to research and resolve inquiries.
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting.
• Explain reporting of BAMS systems and products to merchants to resolve their concerns and answer their questions.
• Support merchants on all aspects of POS/PC equipment.
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution.
• Train merchants on back-office tools as applicable.
• Front line support of our banking partners, performing routine account-related transactions, solve problems and investigate/resolve a wide variety of issues and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED