Tier 1 Managed IT Technician
Usherwood Office Technology•Village of Colonie, NY
•$21 - $25
About The Position
The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices.
Requirements
- Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications
- Ability to prioritize and multitask assigned issues in a fast-paced work environment
- Positive attitude of customer service and integrity
- Must be able to communicate with customers in a professional manner
- Demonstrated problem troubleshooting, root cause and resolution skills
Nice To Haves
- Associates Degree in either Computer Science or IT is preferred
- Minimum one-year experience in a technical support or help desk center is preferred
- CompTIA A+ Certification is preferred
Responsibilities
- Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal)
- Identifies, researches, and resolves technical problems of moderate complexity.
- Responds to telephone, email, and on-line requests for technical support.
- Documents, tracks, and monitors the client’s problem using applicable systems and tools.
- Coordinate with other teams or departments to resolve service tickets
- Assist in the delivery and onboarding of Managed IT services
- Escalate unresolved issue to Tier II support level
Benefits
- bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
