Tier 1 IT Help Desk (Hybrid)
TEKsystems•Stanhope, NJ
•$17 - $21•Hybrid
About The Position
Our client is seeking a Tier 1 Network/Service Desk analyst to join their team. The ideal candidate will have 6 months to 1 year of experience or related technical school training. This role is responsible for handling inbound phone calls from end users, providing after-hours network support, troubleshooting issues, and escalating to tier 2/3 teams when necessary. The candidate should possess strong troubleshooting skills in network, MS 365, and ServiceNOW.
Requirements
- 6 months - 1 year of experience or related technical school training.
- Strong troubleshooting skills in network.
- Strong troubleshooting skills in MS 365.
- Strong troubleshooting skills in ServiceNOW.
- Experience with Active Directory.
- Experience with hardware support.
- Experience with application support.
- Customer service skills.
Responsibilities
- Handle inbound phone calls from end users.
- Provide after-hours network support.
- Troubleshoot network, MS 365, and ServiceNOW issues.
- Escalate issues to tier 2/3 teams as needed.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
