Tier 1 IT Help Desk Intern

VG Systems • Quantico, VA

2h

About The Position

VG Systems, LLC is seeking motivated and career-driven candidates for a Tier 1 IT Help Desk Internship Program. This unpaid internship is designed to provide hands-on exposure to IT support operations, account creation processes, AI-driven help desk solutions, basic cybersecurity practices, and IT systems setup. Interns will work alongside technical professionals while gaining practical experience in a fast-paced IT environment. This internship program is scheduled to begin during the third week of June and will run for six (6) weeks.

Requirements

• Interest in Information Technology, Help Desk Support, Cybersecurity, or related technical fields.
• Basic computer knowledge and willingness to learn new technologies.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• High attention to detail and willingness to follow established procedures.
• Professional attitude and eagerness to gain hands-on IT experience.
• Must be available for the duration of the six-week internship program.

Nice To Haves

• Candidates who reside in a designated HUBZone are given preference. Selected candidates must be able to sign a HUBZone attestation and provide required SBA documentation upon hiring.

Responsibilities

• Support Tier 1 help desk operations and user support activities.
• Assist with user account creation, account maintenance, and basic access management tasks.
• Learn and support AI-driven help desk operations and IT support solutions.
• Assist with workstation, software, and system setup activities.
• Provide basic troubleshooting support for common technical issues.
• Gain exposure to cybersecurity best practices and basic security procedures.
• Document support activities and maintain accurate records of assigned tasks.
• Collaborate with team members to ensure timely resolution of technical requests.
• Follow established IT processes, procedures, and company policies.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed