Tier 1 Help Desk
About The Position
We are looking for a motivated Tier I Technical Support Technician to add to the their team of 7 on the Helpdesk. This Tier I team is responsible for providing a mixture of phone and hands on support to our internal employees using Fresh Desk ticketing system. Right now this team closes around 350 tickets per week, 20% of which are password resets. Each person received around 12 incoming calls a day per person from internal users but also receives tickets via email. To start, this person will utilize Fresh Desk ticketing system to provide phone and hands on support with Windows 10, Microsoft Office 365, AutoCAD, etc. There is a tier II team as an escalation point. This person will also help image Dell PCs, install and deploy PCs, perform password resets, etc.
Requirements
- Help desk support
- Customer service
- Technical support
- Troubleshooting
- Active directory
- Ticketing system
- Office 365
- Hardware
- Service desk
- Phone support
- Network support
- Network troubleshooting
Responsibilities
- Provide phone and hands-on support to internal employees.
- Utilize Fresh Desk ticketing system.
- Support Windows 10, Microsoft Office 365, AutoCAD, etc.
- Image Dell PCs.
- Install and deploy PCs.
- Perform password resets.
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
