DMDC Tier 1 Customer Service Rep - DSC Knox (onsite)

InspiriTec • Fort Knox, KY

10d • Onsite

About The Position

This position provides support to Defense Manpower Data Center (DMDC) customers with technical software, hardware, and networking problems. The role involves working in an inbound contact center environment supporting hardware, software, and network communications for DMDC applications. The successful applicant must comply with federal contractor vaccine mandate requirements.

Requirements

• Customer Service skills
• Data Entry Skills
• Focus/Listening skills
• Phone Skills
• Verbal Communication skills
• Building Relationships skills
• People Skills
• Interpersonal Savvy
• Problem Solving skills
• Multi-tasking skills
• Advanced computer and keyboarding skills
• Working knowledge of Microsoft Office programs
• Must be able to obtain a Public Trust/NA CLC clearance. InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance.
• Must be able to work all shifts, including some weekends and holidays on a rotating schedule.

Nice To Haves

• Associates or Bachelor’s Degree in any technical field
• Comptia Security plus certification

Responsibilities

• Resolve or escalate problems by interacting with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operator difficulties.
• Analyze and recommend system modifications to reduce user problems.
• Maintain knowledge currency and the highest level of technical skill in the field of expertise.
• Provide customer service for an inbound contact center environment that supports hardware, software, and network communications for Defense Manpower Data Center (DMDC) applications.
• Research and resolve caller inquiries by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups.
• Troubleshoot and resolve hardware, software, and communications issues by interacting with hardware vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED