Customer Service Rep 1

Primerica • Brentwood, TN

2d • Onsite

About The Position

The Customer Service Representative 1 responds to agents’ written and telephone inquiries regarding state insurance licenses and assists with questions regarding pre-licensing certificates, insurance license and contract status. This is an onsite position located in Brentwood, TN. The CSR identifies concerns, asks appropriate questions, responds to questions in a concise and courteous manner, and documents all research findings thoroughly. Performs corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. This position provides complete and accurate information using the department manual and training sessions as sources of information and recognizes priority situations and understands when and how to notify appropriate parties. The CSR is also expected to assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Requirements

• Minimum 1 year Call Center experience required
• Minimum High School Diploma or GED required
• Excellent PC skills
• Intermediate skills in Microsoft Word
• Excellent verbal and written communication skills
• Ability to communicate professionally with irate customers
• Detail oriented

Nice To Haves

• Previous insurance or financial services experience is a plus
• Bi-lingual (English/Spanish) is preferred

Responsibilities

• Respond to agents’ written and telephone inquiries regarding state insurance licenses.
• Assist with questions regarding pre-licensing certificates, insurance license and contract status.
• Identify concerns, ask appropriate questions, and respond to questions in a concise and courteous manner.
• Document all research findings thoroughly.
• Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary.
• Provide complete and accurate information using the department manual and training sessions.
• Recognize priority situations and understand when and how to notify appropriate parties.
• Assist external licensing departments with specific projects or tasks when needed to support our salesforce goal.

Benefits

• Day one health, dental, and vision insurance
• 401(k) Plan with competitive employer match
• Vacation, sick, holiday and volunteer time off
• Life and disability insurance
• Flexible Spending Account & Health Savings Account
• Professional development
• Tuition reimbursement
• Company-sponsored social and philanthropy events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED