Customer Service Rep 1

First Tactical • Pompano Beach, FL

22h • Onsite

About The Position

The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements. This individual will also answer telephone inquiries, respond to order inquiries, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding department goals.

Requirements

• Must be a US Person as defined by ITAR.
• High school diploma or its equivalent.
• Fluent in English, with the ability to speak, read, and write at a professional level.
• Three to five years of experience within the Customer Service or related field.
• The ability to operate various word-processing software, spreadsheets, and database programs.
• Regular and predictable attendance is an essential function of this position.
• Excellent customer service relations skills.
• Ability to set priorities and manage time effectively.
• Ability to work independently.

Nice To Haves

• Be available to work overtime with minimal notice.

Responsibilities

• Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs.
• Provides administrative support to the Sales Department.
• Answers telephones and responds to orders, general customer inquiries, and customer complaints.
• Assists sales representatives with order status information, expediting orders and troubleshooting information.
• Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders.
• Handles customer complaints and inquiries.
• Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.
• Completes and verifies all customer purchase orders.
• Performs other essential duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees