IT Systems Engineer
AOP•Lake Charles, LA
•Onsite
About The Position
AOP Inc. is a Louisiana-based company looking to add a dependable, customer-focused IT technician to our team. You'll be the first point of contact when something breaks, the person who makes technology feel less frustrating for our staff, and a hands-on contributor to keeping our systems running.
Requirements
- 1+ years of hands-on IT support, help desk, or technical role (formal or informal)
- Solid working knowledge of Windows, common office software, and basic networking
- Comfortable opening up a desktop or laptop and replacing components
- Strong customer service mindset — you stay calm when users are frustrated and explain technical things in plain language
- Methodical troubleshooting approach: gather information, isolate the problem, test, document
- Reliable, punctual, and able to manage a queue of competing priorities
- Willingness to learn — including using AI tools (ChatGPT, Claude, Copilot) responsibly to work smarter
Nice To Haves
- CompTIA A+, Network+, or similar certification, or actively working toward one
- Experience with Active Directory, Microsoft 365, or Google Workspace administration
- Experience supporting servers, RAID, or basic virtualization
- Background working with ticketing systems (Zendesk, Freshdesk, ServiceNow, or similar)
- Cable termination experience (CAT5e/CAT6)
Responsibilities
- Responding to support tickets, phone calls, and walk-ups from end users with patience and professionalism
- Diagnosing and resolving hardware, software, and connectivity issues on desktops, laptops, printers, and peripherals
- Setting up, imaging, and deploying new workstations and laptops for incoming staff
- Performing hardware upgrades and repairs (RAM, SSDs, components, cabling)
- Creating and managing user accounts, permissions, and access in our systems
- Documenting issues, resolutions, and procedures in our ticketing and knowledge base
- Escalating complex issues to senior staff with clear handoff notes
- Following up with users to confirm issues are fully resolved
- Supporting basic network troubleshooting (Wi-Fi, switches, DNS, IP issues)
- Assisting with routine maintenance, patching, and inventory tracking
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
