Tickets, Lessons and Guest Service Agent

Solitude Mountain Resort • Solitude, UT

9h • Onsite

About The Position

Solitude Mountain Resort is seeking a self-motivated, outgoing Tickets, Lessons and Guest Service Agent who enjoys spending time outdoors and is interested in working in Big Cottonwood Canyon. Agents provide a positive point of contact between guests and the resort, working across Ticket and Lesson Sales and Guest Services as needed. Shifts may be spent at one location or may involve moving among resort locations, including Moonbeam and Village.

Ticketing work includes assisting guests with Ikon and Solitude season pass products, daily ticket purchases, online purchasing, and pickup boxes (PUBs), as well as helping guests select suitable products. Guest Service work includes staffing ski check, tracking lost and found, engaging with guests in public areas, and anticipating common questions and needs. Agents help maintain a safe, guest-friendly environment during daily operations.

This is a seasonal, hourly position listed as full-time/part-time/seasonal. Agents must be available for any schedule and shift Monday through Sunday, and be able to work in varying weather conditions, including hot and cold temperatures and inclement weather, while moving between indoor and outdoor environments.

Requirements

• Cash-handling experience.
• Basic computer skills.
• Strong communication and customer-service skills, with accuracy and timeliness.
• Ability to handle periods of very high volume and work independently in a fast-paced environment.
• Ability to communicate by phone, email, and in person, including one-on-one communication with guests.
• Knowledge of resort services and activities.
• Ability to handle conflict resolution.
• Availability to work any schedule and shift Monday through Sunday.
• Ability and desire to work in varying weather conditions for extended periods, including hot or cold temperatures and inclement weather, and to move between indoor and outdoor environments.
• Ability to stand or sit for prolonged periods during a shift and to stand for extended periods.
• Ability to lift up to 40 lbs.
• Ability to meet or exceed satisfactory performance levels in assigned duties.
• Ability to perform simple math and balance a cash drawer.

Responsibilities

• Sell Ticket Office and Ski School products, including daily lift tickets, season passes, lessons, and locals passes, and maintain current product knowledge to answer guest questions.
• Enter data to create or update guest files and ensure required paperwork and contracts are completed.
• Accurately process and balance daily transactions and submit them to accounting at the end of the shift.
• Interact with guests and employees in a professional, informed, and timely manner.
• Rotate among ticket, ski school, and guest service locations throughout the resort.
• Greet guests and explain pass, ticketing, and lesson products and pricing in a positive and friendly manner.
• Sell products and take payments accurately; handle guest interactions tactfully and diplomatically.
• Answer phones, return voicemail messages, and use texting programs to communicate effectively with guests.
• Work with management and instructors as needed to communicate booking requests.
• Notify the Manager promptly of incidents, accidents, injuries, and property damage.
• Know the mountain emergency operating plans and procedures.
• Follow company policies, procedures, and Employee Handbook guidelines; communicate suggestions or concerns to the manager in a timely manner.
• Maintain a strong work ethic and contribute as a positive, professional team player.
• Staff ski check, track lost and found, engage guests in public areas, and anticipate common questions and situations.

Benefits

• Access to select Alterra Mountain Company destinations.
• Free Solitude season pass for the employee and eligible dependents.
• Discounts on Solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.
• Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• 401(k) plan with company match.
• Free counseling service through the Employee Assistance Program.
• Opportunity to work and play in the Wasatch Mountains and connect with fellow mountain enthusiasts.

What This Job Offers

• Education Level: No Education Listed