Tickets, Lessons and Guest Service Agent

Alterra • Brighton, UT

2d • Onsite

About The Position

Solitude Mountain Resort is hiring a self-motivated, outgoing Tickets, Lessons and Guest Service Agent to provide positive guest contact. Agents work across Ticket Sales, Lesson Sales, and Guest Services, flexing between locations as operational needs require. Ticketing support includes helping guests with Ikon and Solitude season pass products, daily ticket purchases, online purchasing, and pickup boxes, as well as helping guests choose suitable products. Guest Service duties include staffing ski check, tracking lost and found, engaging guests in public areas, and anticipating common questions and needs. The role supports a safe, guest-friendly environment at the Moonbeam or Village locations.

Agents sell ticket office and ski school products, process guest records and paperwork, handle and balance transactions, communicate with guests and colleagues, and rotate among resort locations. The position requires working any schedule and shift Monday through Sunday, handling high-volume periods, and working indoors and outdoors in varying weather conditions. The job is classified as full-time, part-time, seasonal, and hourly in the posting.

Requirements

• Cash handling experience.
• Basic computer skills.
• Strong communication skills, including the ability to communicate by phone, email, and in person.
• Strong customer service skills, accuracy, and timeliness.
• Ability to handle periods of very high volume.
• Ability to work independently without supervision in a fast-paced environment.
• Comfort communicating one-on-one with guests.
• Knowledge of resort services and activities.
• Ability to handle conflict resolution.
• Availability to work any schedule and shift Monday through Sunday.
• Ability and willingness to tolerate and work in varying weather conditions for extended periods, including hot and cold temperatures, inclement weather, and transitions between indoor and outdoor environments.
• Ability to stand or sit for prolonged periods during a shift and to stand for extended periods.
• Ability to lift up to 40 pounds.
• Ability to perform simple math and balance a cash drawer.
• Ability to meet or exceed satisfactory performance levels in assigned duties.

Responsibilities

• Sell ticket office and ski school products, including daily lift tickets, season passes, lessons, and locals passes, and maintain current product knowledge.
• Help guests with pass products, ticket purchases, online purchasing, pickup boxes, and product selection.
• Process data entry to create or update guest files and ensure required paperwork and contracts are completed.
• Accurately process and balance daily transactions and submit them to accounting at the end of the shift.
• Interact with guests and employees professionally, positively, and in a timely manner.
• Rotate among ticket, ski school, and guest service locations throughout the resort.
• Greet guests and explain pass, ticketing, and lesson products and pricing; sell products and take payment accurately.
• Staff ski check, track lost and found, engage guests in public areas, and anticipate common questions and situations.
• Answer phones, return voicemail messages, and use texting programs to communicate with guests.
• Work with management and instructors as needed to communicate booking requests.
• Communicate suggestions or concerns to a manager in a timely manner.
• Notify the Manager of incidents, accidents, injuries, and property damage as soon as they occur.
• Follow company policies, procedures, Employee Handbook guidelines, and mountain emergency operating plans and procedures.
• Maintain a strong work ethic and contribute as a positive, professional team player.
• Speak and act professionally while on duty and communicate respectfully with guests and fellow employees.
• Handle guest conflict tactfully and diplomatically.

Benefits

• Access to select Alterra Mountain Company destinations.
• Free Solitude season pass for the employee and eligible dependents.
• Discounts on Solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.
• Comprehensive medical, dental, vision, and life insurance for eligible employees.
• Pro deals with outdoor brands.
• 401(k) plan with company match.
• Free counseling service through the Employee Assistance Program.
• Opportunity to work and play in the Wasatch Mountains and connect with fellow mountain enthusiasts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed