Ticketing Systems Specialist (Patron Services & Ticketing)/Career Opportunity
About The Position
The Ticketing Systems Specialist supports the operational administration and configuration of the systems used to deliver patron services across Chautauqua Institution. This role focuses on the hands-on management of the organization’s ticketing platform (Vivaticket BOS) and related patron services technologies, including event configuration, system testing, hardware administration, and operational troubleshooting. Working closely with the Manager of Patron Systems & Lifecycle Insights, the Specialist executes ticketing builds, maintains system configurations, and helps ensure that patron-facing systems function reliably across venues, ticket offices, gates, and digital sales channels. The role also assists with system testing, documentation, and coordination with internal teams to support the successful delivery of events and patron services operations. About the Opportunity Ticketing Systems Administration & Configuration Support the administration and operational management of Chautauqua’s ticketing platform (Vivaticket BOS) and related patron services technology. Execute event, product, inventory, and pricing configurations for organizational event operations. Implement and maintain discounts, offers, and dynamic pricing matrices in accordance with established pricing policies. Configure seat map, ticket templates, and device settings. Administer and maintain hardware and software across ticketing locations (ticket offices, gates, and kiosks), including BOCA printers, access control systems, and sales terminals. Investigate and resolve operational system issues, escalating structural or platform-level concerns to the Manager of Patron Systems & Lifecycle Insights. Conduct configuration testing and validation prior to event launches and sales releases. Administer and maintain SKIDATA systems for parking access integration and ongoing system maintenance. Coordinate operational testing and readiness for patron services, technology updates, and version rollouts. Cross-Functional Coordination Coordinate with internal departments, artist management, and third-party vendors to support ticketing configuration and execution for performances, VIP experiences, and special studies. Partner with front-of-house and gate staff teams on seat maps, emergency protocols, and scanning workflows. Assist with RingCentral operations, including contact center queue management, IVR scripting, and hardware provisioning. Training & Documentation Support the training of seasonal and full-time staff on ticketing tools, scanning devices, and system updates. Support documentation updates and maintenance to provide organizational information on patron services, technology, and systems About You Education and Experience 2+ years in ticketing operations, system administration, or venue management Experience with hardware configuration, networking basics, and system troubleshooting Excellent interpersonal and communication skills with cross-functional teams Strong acumen for learning system architecture and event ticketing configuration Knowledge, Skills, and Abilities Demonstrated expertise in Vivaticket BOS or a comparable ticketing system or CRM (e.g., Tessitura, AudienceView, or similar) Strong understanding of web-based sales environments and digital ticket delivery systems Proven project management and documentation abilities Experience with SKIDATA, RingCentral, or other access and call center systems Familiarity with SQL, APIs, or system integrations Background in performing arts, higher education, or large seasonal organizations Periodic evening and weekend work during performance season Ability to occasionally lift up to 25 lbs (ticketing hardware, printers, etc.) On-site presence required during major events and system rollouts
Requirements
- 2+ years in ticketing operations, system administration, or venue management
- Experience with hardware configuration, networking basics, and system troubleshooting
- Excellent interpersonal and communication skills with cross-functional teams
- Strong acumen for learning system architecture and event ticketing configuration
- Demonstrated expertise in Vivaticket BOS or a comparable ticketing system or CRM (e.g., Tessitura, AudienceView, or similar)
- Strong understanding of web-based sales environments and digital ticket delivery systems
- Proven project management and documentation abilities
- Experience with SKIDATA, RingCentral, or other access and call center systems
- Familiarity with SQL, APIs, or system integrations
- Background in performing arts, higher education, or large seasonal organizations
- Periodic evening and weekend work during performance season
- Ability to occasionally lift up to 25 lbs (ticketing hardware, printers, etc.)
- On-site presence required during major events and system rollouts
Responsibilities
- Support the administration and operational management of Chautauqua’s ticketing platform (Vivaticket BOS) and related patron services technology.
- Execute event, product, inventory, and pricing configurations for organizational event operations.
- Implement and maintain discounts, offers, and dynamic pricing matrices in accordance with established pricing policies.
- Configure seat map, ticket templates, and device settings.
- Administer and maintain hardware and software across ticketing locations (ticket offices, gates, and kiosks), including BOCA printers, access control systems, and sales terminals.
- Investigate and resolve operational system issues, escalating structural or platform-level concerns to the Manager of Patron Systems & Lifecycle Insights.
- Conduct configuration testing and validation prior to event launches and sales releases.
- Administer and maintain SKIDATA systems for parking access integration and ongoing system maintenance.
- Coordinate operational testing and readiness for patron services, technology updates, and version rollouts.
- Coordinate with internal departments, artist management, and third-party vendors to support ticketing configuration and execution for performances, VIP experiences, and special studies.
- Partner with front-of-house and gate staff teams on seat maps, emergency protocols, and scanning workflows.
- Assist with RingCentral operations, including contact center queue management, IVR scripting, and hardware provisioning.
- Support the training of seasonal and full-time staff on ticketing tools, scanning devices, and system updates.
- Support documentation updates and maintenance to provide organizational information on patron services, technology, and systems
Benefits
- national health insurance network with Highmark
- flexible spending (or health savings) account options
- dental and vision insurance
- complimentary life insurance
- wellness incentives
- an employee assistance program
- supplemental life insurance
- long-term disability options
- discretionary employer retirement plan contribution, which has recently been 6% of gross compensation following the designated service period
- Referral Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
