Vibee - Ticketing Coordinator

Insomniac Events•Las Vegas, NV

12d•Hybrid

About The Position

Vibee builds unforgettable destination experiences for fans around the world. Founded by Live Nation, the world’s leading live entertainment company, and Insomniac, Vibee provides fans the opportunity to immerse themselves in the best music and entertainment events on land and sea. From curated activations to bespoke festival packages, Vibee creates transformative moments in the most sought after destinations. Vibee is seeking a motivated, organized and detail-oriented individual who thrives in a dynamic environment, and who is eager to learn and take on increasing responsibility over time as the Ticketing Coordinator. This role is crucial in supporting our Ticketing team to ensure accuracy and efficiency of events across all aspects of ticket operations. This position will provide hands-on experience across ticketing, guest experience, and large-scale event operations. The ideal candidate will be able to multi-task across several projects and be responsible for ticketing administration, data entry and ensuring accuracy of event information. This position reports to the Senior Ticketing Manager. This is a hybrid position.

Requirements

Demonstrated knowledge of ticketing software, event programming, and box office operations is preferred
Proven experience in a similar role, preferably within Ticket Operations, entertainment or the hospitality industry
Familiarity in Google Suite, Microsoft Office, Airtable, and Asana.
Strong organizational, multitasking and time management skills.
Ability to work independently and manage multiple projects simultaneously
Excellent verbal and written communication skills
Strong work ethic with a high level of responsibility in an ever-changing environment
Ability to handle sensitive information with discretion while maintaining confidentiality
Demonstrated ability to quickly and effectively resolve guest related issues
Team player with the ability to collaborate effectively across departments
Bachelor’s degree or equivalent experience
Must be able to work autonomously and in a team setting
Must be able to stay organized and on task
Must be able to tolerate loud noise levels & busy environments at onsite events
May sit and stand for extended periods of time and work in drastic temperature climates at onsite events
Must be able to occasionally work onsite and/or be on call for events as needed to support the Fan Experience team
Must be willing to work during evening and weekend hours, as required, to meet deadlines
Must be willing to travel as required both domestically and abroad, if required and have a current unrestricted passport
Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Vibee for a visa.

Responsibilities

Ticket Operations and Event Coordination
Work within multiple ticket platforms for seat management, allocation, and reporting
Collaborate with Ticketing Managers and the Senior Director of Ticketing to understand seating requirements and ensure event needs are met from time of order placement through event day execution
Work in tandem with Ticketing Managers to build event and package components within Vibee’s platform
Maintain and track Ticketing Coordinator daily task checklists to ensure all responsibilities are completed on time. This includes monitoring websites and the Vibee ticketing system for accurate pricing, inventory, package details and event information
Assist in quality control audits to maintain accuracy across ticketing systems, event builds, and customer orders
Strategically troubleshoot issues related to ticket exchanges, relocations, order fulfillment and database management
Assist managers with multiple events simultaneously
Handle high-stress, time sensitive tasks while maintaining attention to detail
Distribute daily ticket sales reports to key stakeholders for each show
Assist with other duties as assigned by management
Duties may include tasks such as event builds, map creation, data collection, internal ticket order fulfillment and providing reporting to the appropriate teams. This list is not all inclusive and additional event management tasks to be assigned as needed
Customer Service
Collaborate with the Fan Experience team to address and resolve all ticketing related issues in a timely manner
Monitor and assist with Airtable and other internal systems to ensure proper package fulfillment. Escalating issues to appropriate Ticketing Managers as needed
Work within multiple systems ensuring information is accurate across platforms
Administrative Duties
Assist Ticketing Managers with reporting and database maintenance as needed
Maintain accurate and organized records of all seating assignments and ticket allocation changes
Monitor internal communication channels to ensure timely responses and task completion
Participate in team meetings, providing clear updates on assigned tasks