Ticketing Associate (Part-Time, Evenings/Weekends)

Des Moines Performing Arts • Des Moines, IA

21h • Onsite

About The Position

Des Moines Performing Arts is seeking a customer-focused, detail-oriented, and highly organized professional to join our Ticket Office team as a Part-Time Ticketing Associate. In this role, you will assist guests with ticket purchases, exchanges, and inquiries while delivering an exceptional guest experience. The ideal candidate has strong communication skills, a commitment to excellent customer service, and an appreciation for the performing arts. This position is primarily scheduled during evenings and weekends to support performances and events. Work schedules vary based on the event calendar, with team members typically working 2–4 shifts per month.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Availability to work evenings, weekends, and occasional holidays as needed.
• Ability to occasionally lift and move materials weighing up to 10 pounds.
• Minimum of one year of customer service experience.
• Ability to learn and effectively utilize ticketing systems, phone systems, and other workplace technology

Nice To Haves

• Appreciation for the performing arts.

Responsibilities

• Process ticket sales accurately and efficiently, including applying appropriate pricing, discounts, and donor price codes.
• Process ticket exchanges in accordance with established policies and procedures.
• Provide guests with information regarding performances, ticketing, and venue services.
• Deliver a positive guest experience by interacting in a professional, courteous, and solution-oriented manner.
• Address guest questions, concerns, and requests promptly, utilizing available resources and documentation as needed to resolve issues and complete transactions.
• Prepare and organize the workstation before opening and maintain a clean, professional work area throughout the shift.
• Accurately complete end-of-shift balancing and cash-handling procedures.
• Identify opportunities to enhance the guest experience and contribute to continuous improvement of ticket office operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED