Ticketing Associate (Part-time, Weekdays)

Des Moines Performing Arts • Des Moines, IA

21h • Onsite

About The Position

Des Moines Performing Arts is seeking a customer-focused, detail-oriented, and highly organized professional to join our Ticket Office team as a Part-Time Ticketing Associate. In this role, you will assist guests with ticket purchases, exchanges, and inquiries while delivering an exceptional guest experience. The ideal candidate has strong communication skills, a commitment to excellent customer service, and an appreciation for the performing arts.

This position is primarily scheduled during weekday business hours (Monday – Friday, 9:45 AM – 5:30 PM). Schedules typically include 1–3 shifts per week.

Requirements

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Availability to work 1–3 weekday shifts per week, with shifts typically running from 9:45 am to 5:00 or 5:30 pm.
• Ability to occasionally lift and move boxes weighing up to 20 pounds.
• Minimum of one year of customer service experience.
• Experience using web-based software applications and computer systems.
• Ability to learn and effectively utilize ticketing systems, phone systems, and other workplace technology.

Nice To Haves

• Appreciation for the performing arts.

Responsibilities

• Process ticket sales accurately and efficiently, including applying appropriate pricing, discounts, and donor price codes.
• Process ticket exchanges in accordance with established policies and procedures.
• Provide guests with information regarding performances, ticketing, and venue services.
• Deliver a positive guest experience by interacting in a professional, courteous, and solution-oriented manner.
• Address guest questions, concerns, and requests promptly, utilizing available resources and documentation as needed to resolve issues and complete transactions.
• Prepare and organize the workstation before opening and maintain a clean, professional work area throughout the shift.
• Accurately complete end-of-shift balancing and cash-handling procedures.
• Identify opportunities to enhance the guest experience and contribute to continuous improvement of ticket office operations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED